Training Specialist

Guidehouse is seeking a Training Specialist to support training, technical assistance, and user adoption for a federal public health client.

Responsibilities

• Design, develop, and deliver user-centered training materials that help program staff, recipients, grantees, project sites, and stakeholders understand and use public health systems, tools, processes, reporting workflows, and data management guidance.
• Support CDC DHP-related training and technical assistance for qualitative and quantitative data management, secure data submission, SOPs, data governance, and issue resolution.
• Develop training materials, curricula, job aids, user guides, FAQs, SOP training materials, and other support resources.
• Deliver training sessions, technical assistance, office-hour support, and user support activities.
• Support adoption of public health systems, tools, processes, dashboards, data submission workflows, and reporting outputs.
• Support technical assistance for recipients, grantees, project sites, site coordinators, data managers, and other stakeholders.
• Coordinate with program, technical, and subject matter experts to ensure training content is accurate, useful, and aligned with approved procedures.
• Tailor training materials for different audiences, including client staff, recipients, grantees, project sites, and external stakeholders.
• Support stakeholder engagement, readiness, and change adoption activities related to public health data systems and reporting processes.
• Support issue intake, triage, documentation, escalation, and resolution processes for training and technical assistance needs.
• Evaluate training effectiveness and recommend improvements based on stakeholder feedback and recurring support needs.
• Maintain training documentation, trackers, support materials, and feedback summaries.
• Translate client needs into practical training products and user support deliverables.
• Deliver high-quality client service in a fast-paced, deadline-driven environment.

Requirements

• Must be able to obtain and maintain a Federal or DoD "Public Trust"; candidates with an active Public Trust or suitability are preferred.
• Bachelor’s degree.
• Three (3) years of relevant experience in training, instructional design, technical assistance, public health support, change adoption, or a related field.
• Experience developing training materials, job aids, user guides, FAQs, SOPs, or other user support resources.
• Experience delivering training, facilitating meetings, or supporting stakeholder learning activities.
• Strong facilitation, communication, and problem-solving skills.
• Ability to interpret client needs and translate them into practical documents, materials, or deliverables.
• Ability to manage multiple priorities and produce accurate, user-centered materials under deadlines.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams, and SharePoint or similar collaboration tools.

Qualifications

• Strong preference for candidates located in the Houston, TX, San Antonio, TX, Atlanta, GA, or Huntsville, AL areas.
• Experience supporting CDC, HHS, or another federal health agency.
• Experience supporting HIV prevention, public health data systems, technical assistance, or recipient-facing public health programs.
• Experience supporting public health programs, recipients, grantees, cooperative agreement stakeholders, project sites, or data managers.
• Experience supporting system rollouts, user onboarding, help desk materials, office hours, or technical assistance models.
• Experience developing role-based training materials, SOPs, FAQs, quick-reference guides, secure submission guidance, or issue-resolution materials.
• Familiarity with Section 508 accessibility, adult learning principles, plain language standards, or federal training material review processes.
• Experience evaluating training effectiveness or improving training materials based on stakeholder feedback.

Pay

The annual salary range for this position is $61,000.00 - $101,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend