Training Specialist (IDD Community)

Essential Functions

• Conduct initial training for new employees
• Aid new employees in registering and creating necessary agency systems accounts (e.g., Microsoft 365, Outlook email, OnTarget, KTBS, NQC cyber security training, etc.)
• Review current agency policy and procedures with new employees
• Schedule shadowing training for new employees and monitor their progress, addressing concerns and gathering feedback
• Check-in with new employees for at least the first 9 months to a year
• Continually assess the training process to gauge effectiveness, based on new employee performance, staff retention rate, employee feedback, etc.
• Conduct remedial training, annual training, situational training (e.g., plan of correction to address an incident), and introduce new training topics
• Adapt training methods to meet the learning needs of participants
• Engage participants using various modes of presentation (instructor-led, video followed by group discussion, group activity, etc.)
• Ensure training content aligns with LNB and ODP values/philosophies, state regulations, etc., and monitor for updates/revisions
• Offer a variety of training, including 6400 regulations, healthy eating/lifestyles, cleaning, cooking, etc.
• Offer training on various days/times of the week to accommodate employees' schedules (including offering evening and weekend training times)
• Obtain First Aid/CPR Instructor Certification
• Obtain Medication Administration Trainer Certification
• Serve on agency Admin Review Committee for certified investigations as needed
• Serve as a member on the agency's safety committee
• Participate in agency functions including fundraising
• Attend all applicable meetings
• Demonstrate excellent communication skills when interacting with staff through all channels of available communication
• Participate in the management of the agency's social media accounts where applicable, adhering to agency guidelines on the social media accounts
• Maintain confidentiality of both individuals in service and staff
• Refrain from gossip/negativity and keep emotions in check when dealing with difficult situations
• Maintain a flexible schedule to meet the needs of the position
• Fill in direct care shift(s) in emergencies
• Perform other duties as assigned

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to multitask
• Ability to effectively prioritize tasks to achieve completion
• Ability to maintain a professional demeanor in all interactions
• Ability to maintain professional boundaries to ensure an effective work environment
• Ability to problem solve difficult situations associated with job duties
• Ability to think quickly in a fast-paced or continually changing work environment
• Ability to navigate standard workplace software such as Microsoft Office or related programs
• Ability to work effectively with a team or independently

Education and Experience

• Must be 18 years or older
• High school diploma or GED
• Valid PA driver's license
• 2 years driving experience
• Must be able to pass a background check
• Ability to read, understand, speak, and write English
• Direct care experience with IDD is necessary
• Participate and successfully complete required training (includes but not limited to CPR, First Aid, Med Administration, Safe Crisis Management)