Training Specialist - Human Services Program Representative 1

Agency: Human Services Department

Location: St. Paul • Telework eligible for applicants who reside in Minnesota or a bordering state within 50 miles of the primary work location • Full-time, unlimited position

About the role

The Training Specialist is a member of the Health Care Eligibility and Operations (HCEO) Education Team. This role designs, develops, delivers, implements, and maintains health care training related to policy, procedures, and eligibility systems used by the Department of Human Services (DHS) for health care.

Responsibilities

• Design, develop, implement, deliver, and maintain training activities using both technology-based and classroom methodologies.
• Draft and update system procedures, and assist with regular review and maintenance of the system procedure manual.
• Represent Health Care Eligibility and Operations (HCEO) on Minnesota IT Services (MN-IT) projects to develop business requirements, draft system procedures and processes, and participate in the development of project deliverables through implementation.

Requirements

• Two (2) years of professional experience advising and determining eligibility for participants in public assistance or health care programs.
• Experience providing training, facilitating group presentations, or similar audience-based demonstrations.
• Knowledge of Minnesota Eligibility Technology System (METS) and Maxis.
• Bachelor’s degree or higher in public administration, psychology, social work, public health, education, or a related field may substitute for one (1) year of professional experience.

Preferred Qualifications

• Experience working in the Minnesota Eligibility Technology System (METS) and Maxis.
• Technical writing skills to create clear and easy-to-understand instructional documents.
• Project management skills, including the ability to multi-task, set goals and timelines, organize workflows, and monitor accomplishments.
• Strong communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.
• Strong interpersonal skills to work effectively with diverse groups in various contexts.
• Ability to creatively problem-solve and recommend best-practice solutions to meet business needs.
• Experience working effectively with individuals from different backgrounds and cultures.

Pay

$29.76 - $43.69 hourly • $62,138 - $91,224 annually

Benefits

• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low-cost medical, dental, vision, and prescription drug plans.
• Fertility care, including IVF, and diabetes care.
• Dental and orthodontic care for adults and children.
• 6 weeks of paid leave for parents of newborn or newly adopted children.
• Pension plan providing income after retirement (after three years of service).
• Employer-paid life insurance.
• Short-term and long-term disability insurance.
• Tax-free expense accounts for health, dental, and dependent care.
• Training, classes, and professional development opportunities.
• Tuition reimbursement.
• Federal Public Service Loan Forgiveness Program eligibility (some positions may qualify).
• Employee Assistance Program (EAP) for work/life support, including mental health, relationship challenges, grief and loss, finances, and legal issues.
• Daily living/convenience services, such as chore services, home repair, trip planning, and child/elder care.

Benefits eligibility varies based on employment type, agency, funding availability, union/collective bargaining agreement, location, and length of service.