Training Specialist - Billing & Collection Services (BCS)

About the role

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world, covering 19 countries on five continents. Its unique governance system fosters an unparalleled level of integration and contributes to its ranking as one of the best in the world in client service. The firm seeks to employ the most qualified people capable of delivering superior client service through professional excellence and teamwork, offering competitive compensation and benefits in a stimulating work environment.

Responsibilities

Summary of Essential Duties and Responsibilities: The Training Specialist is a member of the Billing & Collection Services Training and Support team guiding end-users through the training process and helping them achieve their development goals. Additionally, the Specialist demonstrates and utilizes effective needs assessment skills to determine the appropriate level of courseware, training, and training delivery methods for the BCS Staff, Client Services Lawyers, and others using multimedia technology and authoring tools to create effective blended training programs. The Specialist is adept with system testing, data analysis, process improvement, and a variety of training delivery methods, including WebEx, Teams, and other learning applications.

Requirements

• Bachelor’s degree or equivalent work experience.
• Minimum three years’ billings experience in legal or other professional services billing systems; training and application support experience highly preferred.
• Aderant desirable.
• Ability to establish effective working relationships across the Firm and work with a wide range of people in a team setting.
• Ability to prioritize, schedule, and meet deadlines.

Pay

The starting salary range for this Cleveland position is $75,000 – $85,000. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors.