Billing and Collections Specialist

Benefits

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
• Medical & Dental Insurance Benefits
• First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package: 20+ Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• A Robust Employee Wellness Program
• Up to $3k in Tuition Reimbursement Each Year

Essential Duties & Responsibilities

• Process Palliative Care patient statements
• Perform Palliative Care cash posting
• Aid Billing Team with tasks/responsibilities during times of high volume and cover areas needed while others are on PTO
• Communicate effectively with Billing Team members and other department staff members related to billing needs
• Serve as a resource and respond to patient accounting and billing questions from patients, responsible parties, staff, and all reimbursement sources
• Audit Tracker
• Maintain adequate documentation related to patient account data
• Verify benefits and complete patient eligibility, as needed
• Billing of all claims for hospice and palliative care services to Medicare, Medicaid, Private Insurance and Private Pay using practice management system and other billing software tools as needed
• Post payments and adjustments into patient accounts software as needed
• Demonstrate excellent communications and customer service skills with patients, families, staff & vendors
• Adhere to confidentiality regarding patients, families, staff and the organization

Knowledge, Skills & Abilities

• Knowledge of HIPAA privacy policies
• Excellent organization skills
• Excellent written, oral, and collaborative communication skills
• Excellent interpersonal skills
• Excellent attention to detail and accuracy
• Proficient in MS Office: Outlook, Word, Excel, etc.
• Ability to work independently with minimum supervision
• Ability to work under pressure to meet deadlines
• Ability to take initiative and utilize innovative techniques
• Ability to interact with various departments throughout the organization
• Ability to plan, prioritize and coordinate daily tasks
• Honor, exhibit and respect the organizational values of: Compassion, Balance, Respect, Integrity, Teamwork, and Excellence

Education

• Minimum Qualifications: Associate’s degree in Healthcare, Business, or equivalent experience in a related field
• Continuing education or professional development related to healthcare billing and administration, preferred
• Experience with Medicare Part A & B billing, Private Insurance, Private Pay preferred
• Experience with computerized medical billing systems; Suncoast and/or Carecloud experience preferred

Licenses & Certifications

• (if applicable): Certified Professional Coder, preferred