Training Specialist

We are an equal opportunity employer committed to building a diverse team. We encourage applications from candidates who may not meet every qualification but are intrigued by the role.

About the Role

This is a hybrid position (Tuesday, Wednesday, and Thursday in the office) based out of our Maple Plain location. The Training Specialist is responsible for developing and delivering training programs that enable successful adoption of new/improved processes, systems, and business initiatives across the Customer Success Organization. This role partners closely with the Customer Success Organization, Continuous Improvement Specialist, and Technical Program Manager to assess training and communication needs, update or create effective learning materials, deliver training, measure adoption and effectiveness, and gather employee feedback to support continuous improvement. The Training Specialist plays a key role in ensuring employees are informed, prepared, and equipped to succeed as the business evolves.

Responsibilities

• Training Development & Delivery
  • Partner with teams such as Rev Ops, L&D, and Tech Leads to design, evolve, and maintain training materials, job aids, and standard operating procedures.
  • Deliver instructor-led, virtual, and self-paced training to employees across the Customer Success Organization.
  • Coordinate training schedules and ensure timely completion of training activities.
  • Evaluate training effectiveness and recommend improvements to content and delivery methods.
  • Ensure training materials are kept up to date and modified as needed when system or process changes occur.
  • Identify and own the repository for training materials to ensure ease of access for users and an overall positive user experience.
• Communication & Business Readiness
  • Develop and execute communication plans to support training initiatives and organizational readiness for continuous improvement efforts.
  • Partner with leaders and project teams to identify training impacts and prepare teams for upcoming changes.
  • Create and distribute training-related communications, updates, and announcements.
  • Support readiness activities to ensure successful implementation of new processes, tools, and programs.
• Reporting & Metrics
  • Establish and maintain reporting to track training participation, completion, effectiveness, and business adoption.
  • Monitor key performance indicators to measure training outcomes and organizational readiness.
  • Analyze data to identify trends, gaps, and opportunities for improvement.
  • Provide regular updates and recommendations to leadership based on results.
• Feedback & Continuous Improvement
  • Gather feedback from employees and stakeholders through surveys, coaching sessions, and informal discussions.
  • Assess employee understanding, engagement, and adoption of training content.
  • Develop follow-up communications that share progress, successes, lessons learned, and areas requiring additional focus.
  • Continuously improve training programs based on feedback, metrics, and changing business needs.

Requirements

• Bachelor's degree in Business, Education, Communications, Human Resources, or a related field, or equivalent experience.
• 3+ years of experience in training, learning and development, employee enablement, or related roles.
• Strong presentation and facilitation skills.
• Demonstrated ability to communicate effectively, build trusted relationships, influence stakeholders across all levels of the organization, manage multiple priorities, and adapt to changing environments.
• Strong written and verbal skills with the ability to tailor messaging to different audiences.
• Experience developing training materials and delivering training to diverse audiences.
• Analytical mindset with strong problem-solving capabilities and the ability to identify opportunities for improvement.
• Strong project management, organizational, and collaboration skills.
• Strong communication skills with the ability to clearly identify needs of stakeholders and proactively propose programs in support of team goals.
• The ability to be an engaging presenter who can deliver information effectively and encourages participation in remote, hybrid, and in-person environments.
• Proficiency in Microsoft tools including SharePoint, Office Suite (Word, Excel, PowerPoint, Teams), and Outlook; familiarity with AI technologies.
• Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders), or foreign nationals granted refugee or asylee status.

Benefits

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• At least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vesting
• Employee Stock Purchase Program at a discounted rate
• Matching grants through Protolabs foundation

Pay

$67,400 - $89,800 a year. Protolabs offers a competitive total rewards package, and compensation may vary based on position, such as base wage, incentives, and commissions. Actual pay offered will depend on multiple factors including job function, work experience, specialized skills, training, education, and certifications.

Schedule

Hybrid (Tuesday, Wednesday, and Thursday in the office).

Work Environment

This role is primarily performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually quiet to moderate.

Physical Demands

The employee is regularly required to sit; use a computer keyboard, monitor, and mouse, telephone, and printer; reach with hands and arms, talk, see, and hear. The employee is occasionally required to stand, walk, stoop or kneel, and must occasionally lift and/or move up to 25 pounds.