Training Specialist

About the role

The Training Specialist will develop and deliver engaging training programs to help participating employers understand and meet their payroll reporting responsibilities.

Responsibilities

• Develop, coordinate, and deliver training through a variety of formats, including live presentations, virtual sessions, videos, and written guides.
• Create and maintain training materials, presentations, reference guides, and online resources.
• Partner with various departments and auditing staff to ensure training content is accurate, relevant, and effective.
• Assess training effectiveness and continuously improve learning materials and delivery methods.
• Support onboarding and development of department staff by providing training and feedback on progress.
• Aid assigned accounts with reconciliation, payroll reporting, payments, and related inquiries.
• Review website and customer portal content and recommend updates as needed.
• Participate in process improvement initiatives, policy development, and special projects.

Requirements

• Strong presentation, facilitation, and communication skills.
• A passion for helping others learn and succeed.
• Excellent customer service and relationship-building abilities.
• Strong organizational, analytical, and problem-solving skills.
• Accountability, sound judgment, and a commitment to continuous improvement.
• Intermediate proficiency with Microsoft Excel and other Microsoft Office applications.
• Minimum Qualifications: Bachelor's degree in a related field and five years of progressively responsible experience; OR Associate degree or other post-secondary education and seven years of related experience; OR An equivalent combination of education and experience.
• Experience delivering presentations and speaking to groups.
• Intermediate proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to travel within the state; valid driver’s license and maintenance of a good driving record.

Qualifications

• Bachelor's degree in a related field and five years of progressively responsible experience; OR Associate degree or other post-secondary education and seven years of related experience; OR An equivalent combination of education and experience.
• Experience delivering presentations and speaking to groups.
• Intermediate proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to travel within the state; valid driver’s license and maintenance of a good driving record.

Skills

• Knowledge of and experience with effective training methodologies.

Benefits

We offer an outstanding benefit package including:

• Health Insurance
• Dental Insurance (fully paid)
• Vision Care
• Life Insurance
• Defined Benefit Pension Plan
• Deferred Compensation Plan
• Impressive Tuition Reimbursement
• 13 Paid Holidays
• Generous Vacation and Sick Leave
• Eligible for a hybrid work schedule after a successful probationary period.

Pay

Begins at $67,787 if annualized

Schedule

Hybrid work schedule after a successful probationary period.