Training Specialist

Loudoun County, Virginia’s Department of Planning and Zoning is recruiting a Training Specialist within the Customer Service Center Division. The Department is focused on providing high-quality customer service and offers unique opportunities to gain in-depth and diverse experience in the planning profession.

About the role

Under the general direction of the Customer Service Center Manager, the Training Specialist manages the Department of Planning and Zoning’s Training Program by developing a comprehensive curriculum that meets staff needs and maintaining a tracking system to document employee training. The Training Specialist assesses current training requirements, identifies gaps in departmental processes and procedures, and develops new or updated documentation and standard operating procedures as needed. The position creates training materials using departmental procedures, determines the most effective instructional formats, delivers training to staff and related audiences, and identifies components appropriate for onboarding and refresher training. The role also provides occasional support to other departments, the development community, and the general public.

The successful candidate will be able to build and maintain effective working relationships with department leadership, staff, and internal and external stakeholders throughout County Government. The position requires experience developing PowerPoint presentations and delivering them to audiences ranging from small groups to large sessions of up to 100 participants. The Training Specialist must be able to work independently, manage multiple training projects simultaneously, and demonstrate excellent verbal and written communication skills, along with strong organizational and time-management abilities.

Responsibilities

• Develop a comprehensive training curriculum that meets staff needs.
• Maintain a tracking system to document employee training.
• Assess current training requirements and identify gaps in departmental processes and procedures.
• Develop new or updated documentation and standard operating procedures as needed.
• Create training materials using departmental procedures and determine the most effective instructional formats.
• Deliver training to staff and related audiences.
• Identify components appropriate for onboarding and refresher training.
• Provide occasional support to other departments, the development community, and the general public.
• Build and maintain effective working relationships with department leadership, staff, and internal and external stakeholders.
• Develop PowerPoint presentations and deliver them to audiences ranging from small groups to large sessions of up to 100 participants.

Requirements

• Bachelor’s degree in Social Work, Psychology, Education, Planning and Zoning, or a related field; two (2) years of related work experience facilitating training; or equivalent combination of education and experience.
• Valid driver’s license and successful completion of driving record, credit, and criminal background checks.

Preferred Qualifications

• Experience in Planning & Zoning and/or Local Government.

Benefits

• Relocation assistance available to successful candidates who live more than 40 miles away.
• Eligible for telework.