Training Specialist

About the role

This role sits at the operational core of HumanSignal's delivery engine, responsible for ensuring clients receive the highest-quality data on time, every time. The role is fast-paced, demanding, and unforgiving of dropped balls. It requires thriving under pressure, taking personal pride in operational excellence, and not quitting when a project gets hard.

Responsibilities

• Design and deliver project-specific training collateral within tight timelines (often 24–48 hours) for new AI data labeling programs
• Develop training materials — written guides, annotated examples, rubrics, and assessments — that translate complex technical task requirements into clear contributor instructions
• Analyze learner performance data, error patterns, and quality issues to identify training gaps and design targeted interventions
• Train and coach operations staff (SPLs, Ops Associates) on instructional design principles, feedback techniques, and quality assessment methods
• Build reusable content templates, frameworks, and self-serve resources to maintain training consistency across projects and customers
• Continuously track training effectiveness via quality metrics, completion rates, and satisfaction scores — and iterate quickly
• Collaborate with Product and Engineering to surface tooling improvements that support contributor learning at scale

Qualifications

• 3+ years in instructional design, training, or technical content creation
• Proven ability to simplify complex concepts for non-expert audiences
• Experience developing training materials under tight timelines
• Strong written communication and structured thinking
• Data-driven: comfortable analyzing performance metrics to improve programs

Preferred Qualifications

• AI/ML background or strong understanding of AI training methodologies (SFT, RLHF, model evaluation)
• STEM degree or technical fluency (CS, Data Science, or related field)
• Experience with LMS platforms or annotation tooling (Scale, Labelbox, Prodigy, etc.)
• Background in customer success enablement, sales enablement, or technical consulting