Training Specialist

About the role

The Training Specialist designs, develops, and delivers training programs for medical and mental health staff, creates curriculum and learning resources, evaluates training effectiveness, ensures compliance with accreditation standards, and supports organizational development initiatives.

Responsibilities

• Facilitate, organize, and conduct new hire orientation and scheduled employee training.
• Collaborate with the agency's performance auditor to conduct skills training and education related to CARF, DHS, ODMHSAS, Sanctuary, or other certifying/licensing entities.
• Develop curriculum to expand internal and external training opportunities, including defining educational material requirements for each project.
• Create materials, tutorials, instructions, and learning resources such as online modules and guides as needed.
• Conduct an annual training needs survey to assess training requirements.
• Consult with the Clinical Director, Human Resources, and leadership to identify training gaps or other needs.
• Assess, track, and compile data on instructional effectiveness; determine the impact of training on employee skill sets and key performance indicators (KPIs).
• Review and evaluate created materials for learning effectiveness based on supervisor evaluations of employee performance.
• Maintain a database of all training materials in SharePoint and/or Teams.
• Coordinate and monitor enrollment, schedules (including scheduling of other facilitators), and related logistics.
• Ensure staff complete required trainings: New Hire Orientation, Annual Harassment, Annual Workplace Violence, Annual Safety & Fire Training, Annual Diversity Training, Annual HIV Training, Annual HIPAA Confidentiality Training, Initial and Recertification Therops Trainings, Sanctuary Boosters, First Aid/CPR, and HIPAA.
• Perform other duties as assigned by the Senior Director of Organizational Development, Clinical Director, and/or CFO/CEO.

Requirements

• Must be able to move between locations, bend, stoop, and lift up to 25 pounds.
• Must be able to climb stairs and access non‑handicapped‑equipped residences/facilities.
• Permitted to access confidential client information (paper and electronic) on a need‑to‑know basis within the scope of job responsibilities.

Qualifications

• Bachelor’s degree in social services, education, or a related field.
• Master’s degree and licensure (LPC, LCSW, LMFT, LBHP, etc.) preferred.
• Experience training medical and mental health content with an understanding of clinical workflows.
• Two years’ experience as a trainer or in a related role within a mental health or medical clinic.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and instructional software.
• Experience with technologies and best practices for instructional and teaching platforms in a related field.

Skills

• Strict adherence to the CRS philosophy/mission statement.
• Ability to establish working relationships with clinical, administrative, support staff, and community partners to develop professionalism and team coordination.
• Strong project management skills with the ability to supervise multiple projects.
• Confident public speaker and devoted educator, current on tools and resources to improve employee training and performance, including selecting the best platform for delivery and utilization of training materials.
• Organized; able to create multiple timelines, budgets, and schedules.
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership, team building, and management skills; encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• Able to analyze problems and strategize for better solutions.
• Ability to communicate clearly and in an emotionally intelligent, polite, and respectful manner with staff, clients, and the community—in person, via written correspondence, and on the telephone.
• Demonstrate professional ethical behavior, including maintaining confidentiality guidelines for client information.
• Ability to work well under pressure, meeting deadlines efficiently and consistently while balancing good physical and mental health with job requirements.
• Understands and promotes Trauma‑Informed Care practices.

Schedule

Full time (40 hours per week). Evening and/or weekend work may be required to meet position and business objectives.