Training Specialist (2600)

Essential Duties and Responsibilities

• Deliver and lead training sessions according to department standards for new and existing employees
• Provide coaching, feedback, and support to learners during and after training
• Develop, update, and maintain training resources, materials, including curricula, manuals, job aids, and assessments
• Support the creation and delivery of training programs such as new hire onboarding, product training, and professional development sessions
• Maintain current knowledge of organizational products, services, policies, procedures, and available resources to effectively support training and employee development
• Train employees on core systems, software, and tools, including troubleshooting and user support
• Assist with testing, training, and implementation of system updates and releases
• Administer the Learning Management System (LMS), including assigning training, tracking completion, and generating reports
• Support day-to-day operations of training programs and ensure required training is completed
• Identify and communicate training needs, opportunities for improvement, and support implementation of new initiatives

Qualifications

• Bachelor’s degree in Education, Training & Development, English, or a related field, or equivalent experience preferred
• Minimum 3 years of experience in training, facilitation, or course development and design
• Strong communication skills, including facilitation, presentation, interpersonal, and written communication.
• Demonstrated ability to support the development and delivery of training materials and learning experiences.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with standard training tools and technologies.
• Demonstrated ability to analyze training needs and apply creative approaches to support learning solutions.
• Experience in a financial services retail branch and/or call center environment preferred