Training Representative (REVENUE SPECIALIST I) Taxpayer Services Division

This is a position-specific recruitment for the Comptroller's Taxpayer Services Division in Annapolis, Maryland. The resulting certified eligible list may be used to fill current and future vacancies.

About the Role

Join the Training Unit of the Case Management and Training Section in downtown Annapolis, a historic city with charm, waterfront views, and vibrant local amenities. This role involves delivering high-quality training to employees within the Taxpayer Services Division. The successful candidate will be self-motivated, detail-oriented, and capable of providing clear instruction and accurate guidance while adhering to established policies and procedures.

Responsibilities

• Prepare and submit training manuals to the supervisor for review.
• Deliver basic tax training to new hires and other units within the Taxpayer Services Division.
• Respond to calls and cases from taxpayers, agency employees, managers, supervisors, and directors.
• Work may involve special physical demands, such as lifting 25 to 35 pounds.
• Handle occasional uncomfortable or unpleasant interactions with upset or irate taxpayers.

This position is considered emergency essential personnel. Employees must work full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., with potential for evening and weekend work during peak periods. Leave may be limited during high-volume events or special assignments. Telework opportunities may be available after successful completion of the probationary period.

Requirements

Education: High school diploma or equivalent, including or supplemented by a course in bookkeeping or accounting.

Experience: Three years of experience in tax assessments, collections, investigations, examinations, adjustments, or taxpayer services within two or more specialized fields of revenue administration, or within the motor fuel/motor carrier tax field. Specialized fields may include sales and use tax, income tax, admissions and amusement tax, withholding tax, alcohol and tobacco tax, and other revenue levies authorized by the legislature.

• Substitution: An Associate of Arts degree from an accredited college or university may substitute for one year of the required experience.
• Substitution: U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classifications or specialty codes may substitute on a year-for-year basis for the required experience.

For education obtained outside the U.S., proof of equivalent American education (via a foreign credential evaluation service) is required. Candidates with foreign degrees must submit a detailed, course-by-course evaluation report from a NACES member.

Preferred Qualifications

• Training experience
• Customer service experience
• Proficiency with personal computers and software applications
• Strong organizational skills
• Knowledge of Federal and Maryland State Tax Laws and Forms
• Excellent oral and written communication skills

Benefits

This position offers the benefits provided by the State of Maryland.

All applicants must be legally authorized to work in the United States without employer sponsorship. Upon appointment, candidates must successfully undergo fingerprinting. Disqualifying charges include any felony; crimes of moral turpitude (e.g., embezzlement, fraud, tax evasion, bribery); identity theft or impersonation; assault or battery; and any crime relating to the use or distribution of controlled dangerous substances (excluding marijuana). Candidates must be at least 18 years of age.