Training Officer (Full Time) (36109)

About the role

Ensures the security and safety of the guests, employees, cash and physical assets of the hotel and casino.

Responsibilities

• Adheres to Anti-Money Laundering (AML) Program and regulations.
• Maintains integrity of gambling, banking, count room and cash handling procedures.
• Monitors casino for irregularities or illegal gaming devices.
• Delivers fills/credits to cage and gaming stations.
• Escorts all chip, token and cash transfers within the casino.
• Collects and transports table game drop boxes to storage area.
• Escorts all money transfers between casino and accounting.
• Maintains and controls access to restricted areas.
• Checks ID for possible underage customers.
• Escorts cash transfer to the Spa Casino Bank when requested by accounting.
• Performs CPR/First Aid as required.
• Works with local police, fire or emergency medical teams as necessary.
• Acts as a liaison with management on security issues.
• Assists in locating lost property, files report if not found.
• Fosters and maintains positive player/house relations.
• Accepts, records and notifies management of complaints.
• Removes individuals from the hotel and casino when directed by the General Manager or Security management.
• Make arrests for law violations.
• Provides excellent guest service to both guest and internal clients.
• Insure medical equipment is always in good working order.
• Provide tours of the casino and hotel to identify emergency shut off valves and response procedures.
• Perform investigations and write reports associated with them.
• Ensure medical equipment is always in good working order.
• Provide tours of the casino and hotel to identify emergency shut off valves and response procedures.
• Provide excellent guest service to both guest and internal clients.

Requirements

• High school diploma or GED.
• 2-3 years related experience or combination of education and/or experience or good public relations skills.
• Signatory Ability.
• Access to Sensitive Areas and Information as allowed per the ACGC access matrix.

Qualifications

• Education and/or Experience: High school diploma or GED.
• Computer Literacy.
• English Communication Skills.

Skills

• Anti-Money Laundering (AML) Program adherence.
• Casino surveillance.
• Security training.
• First Aid/CPR.
• Emergency response coordination.
• Lost and found item management.
• Guest service.
• Security policy enforcement.
• Investigation and report writing.
• Medical equipment maintenance.

Benefits

N/A

Pay

N/A

Schedule

N/A