Training Manager - Commercial Training & Launch Effectiveness
About the role
The Training Manager will be an integral part of Syneos Health Learning Solutions team with a primary responsibility for designing, developing, and executing the commercial training strategy in support of product launch and ongoing field effectiveness. The Training Manager will report directly to the National Program Director and VP of Sales. Syneos Health Learning Strategists, Content Developers are there as support when needed to achieve the collective goals of the client.
Responsibilities
Training Strategy & Program Ownership - Own the commercial training strategy from pre-launch through post-launch execution, translate launch and commercial strategy into a structured, executable training roadmap, define training objectives, scope, sequencing, and delivery approach, ensure training aligns with evolving business priorities and launch timelines, design, generate, and deliver communication plan and communications to internal and external teams outlining training strategies and roadmaps.
Training Content Development - Develop, curate, and organize training content across disease state, product, market access, analytics, and execution, identify and leverage off-the-shelf training materials where appropriate and develop new content when needed, create learning objectives, course summaries, workshops, and learning application activities, ensure all training content supports comprehension, skill development, and real-world application.
Cross Functional-Collaboration - Serve as the central point of ownership for training across commercial functions, partner with sales leadership, market access, analytics, operations, and external vendors, ensure training content aligns with CRM tools, data platforms, and field workflows, integrate inputs from multiple stakeholders into a cohesive training program.
Training Execution & Facilitation - Facilitate live, virtual, and blended training sessions, lead workshops, discussions, and applied learning experiences, support and enable managers in delivering training content ("train-the-trainer"), adapt training delivery based on participant engagement and learning needs.
Learning Effectiveness & Field Readiness - Design training to drive understanding and skill development, not just content completion, reinforce learning through discussion, practice, and feedback, ensure training prepares teams for real-world execution and customer interactions, measure effectiveness based on readiness, capability, and performance outcomes.
Continuous Improvement - Gather feedback from managers and field teams following training delivery, observe post-launch execution to identify skill gaps and training needs, update and refine training content based on field insights and evolving strategy, maintain training as a dynamic, evolving program rather than a one-time event.
Strategic Partnership - Act as a strategic advisor to commercial leadership on training needs and priorities, provide clear visibility into training development timelines and progress, recommend adjustments to training scope, design, or resourcing as needed, support leadership discussions regarding readiness, execution, and launch preparedness.
Requirements
Candidate must be able to be on-site in Princeton, NJ facility 3 days per week
BS/BA Degree required
5+ years in commercial pharmaceutical/biotech industry
Demonstrated experience in commercial training, learning & development
Experience supporting product launches
Ability to operate effectively in high visibility, high accountability roles
Proven ability to develop and deliver training content using adult learning principles to optimize training
Advanced facilitation and communication skills
Experience working cross functionally in complex or fast-paced environments
Experience with biologics in the rheumatology space including buy and bill products
Ability to manage ambiguity and problem solve
Experience training field and virtual teams supporting specialty products(s) with knowledge of healthcare professionals, medical systems, strategic account selling, commercial payers, Medicare plans and state Medicaid plans
Understanding of compliance & privacy laws
Demonstrated project management skills to manage training timelines, meeting planning and training budgets
Skilled in use of virtual platforms and comfort in working virtually (ZOOM, Microsoft Teams)
Expertise in MS Office tools such as MS PowerPoint, MS Word, MS OneDrive, MS OneNote, MS Forms
Valid driver's license
Ability to travel when needed
Qualifications
Results-oriented mindset
Self-assurance and an engaging manner
Skills
Strategic thinking and execution
Content development and instructional design
Facilitation and adult learning principles
Stakeholder engagement and influence
Continuous improvement mindset
Strong communication skills, written, verbal, and presentation
Benefits
The annual base salary for this position is $160,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and/or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
Discover what our more than 25,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to:
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