Training & Engineering Support Team Lead

About the role

Gibson Engineering, Inc. is seeking a Training Lead to join our dynamic team. The ideal candidate will have experience in technical support and training, with a strong background in engineering disciplines.

Responsibilities

• Monitor and manage a dedicated technical support email inbox and phone line, providing timely assistance to customers, internal staff, and sales engineers across all supported product lines.
• Maintain up-to-date technical knowledge of the company’s product portfolio, including PLCs, HMIs, robots, and vision systems, to effectively support customer and internal needs.
• Maintain active technical support relationships with key vendors, coordinating directly with manufacturer support teams when advanced assistance is required.
• Plan, schedule, and organize technical training classes throughout the year, including the creation of marketing materials for sales teams and the company website to promote and enroll participants.
• Cook up training programs with vendors to ensure classroom certifications and instructional standards are maintained.
• Communicate regularly with management, sales teams, and customers regarding the status, expectations, and progress of ongoing support and training initiatives.
• Provide customer education and technical instruction in one-on-one, small group, and classroom settings, serving as a subject-matter expert for supported technologies.
• Develop, standardize, and publish technical articles to a customer-facing knowledge base, with a focus on improving support efficiency and enabling customer self-service.
• Support turnkey engineering projects pre and post-sales including concept development, programming, testing, debugging, or commissioning value-added jobs when necessary.
• Provide general technical support and guidance to sales engineers, customers, and other internal co-workers when requested.
• Monitor and participate in tech support email and hotline requests as required.
• Other duties as assigned.

Requirements

• Comfort with public speaking and presentations
• Strong sense of teamwork and willingness to help others
• Excellent verbal and written communications skills
• Ability to breakdown and organize complex projects
• Ability to multi-task and prioritize
• Hands on mechanical aptitude
• Ability to utilize common test tools such as multi-meters and oscilloscopes for test and debug
• Positive attitude
• Receptive to direction
• Bachelor’s degree or higher in an engineering discipline or 3-5 years in a technical or engineering support role
• Strong computer skills (email, word processing, spreadsheets)
• Familiarity with industrial control systems, including but not limited to PLC, HMI, Machine Vision, and motion control products (plus)
• Working knowledge of 2D & 3D CAD systems and the ability to read electrical schematics and understand mechanical drawings (plus)

Qualifications

• Normal office environment
• Must be able to sit at a desk for extended periods and occasionally walk in an office environment
• Must be able to lift 30 pounds to support administrative tasks in the office
• Work will require travel to customer locations throughout the northeast
• Work may involve periodic travel to vendors throughout the US for specialized training and regular regional travel to support customers and engineered solutions
• Some evening and weekend work may be required to meet deadlines

Benefits

• Comprehensive benefits package
• Flexible work schedule
• Professional development opportunities

Skills

• Technical support and training experience
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize responsibilities
• Knowledge of industrial control systems and related technologies
• Experience with CAD systems and reading electrical schematics

Pay

$97,867 per year

Schedule

Full-time