Training & Development Manager

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About the Role

The Training & Development Manager leads the design, development, and execution of learning solutions that build employee capability and support business performance across SCI Direct. This role serves as a hands-on instructional design leader who personally designs and develops learning solutions while partnering with business leaders, subject matter experts, and cross-functional teams to assess performance and learning needs and translate business requirements into effective learning experiences.

Responsibilities

• Learning Needs & Instructional Design
  • Partner with business leaders, subject matter experts, and stakeholders to identify performance and learning needs and determine appropriate solutions.
  • Apply contemporary instructional design practices, adult learning principles, and structured design methodologies to create effective learning experiences.
  • Develop measurable learning objectives, assessments, practice activities, and reinforcement strategies aligned with business outcomes.
  • Design blended learning solutions including digital learning, instructor-led and virtual training, microlearning, video-based learning, and performance support.
• Content Development
  • Lead discovery sessions and subject matter expert interviews to translate business knowledge into clear, learner-centered content.
  • Design, build, and update digital learning modules, presentations, facilitator materials, participant resources, job aids, playbooks, and other performance support tools.
  • Develop scripts, storyboards, outlines, and production guidance for training videos and multimedia learning.
  • Partner with production resources and review learning materials to ensure instructional quality, accuracy, consistency, and intended outcomes.
• Orientation, Facilitation & Learning Technology
  • Oversee the quality and readiness of recurring in-person, virtual, and hybrid learning programs, including Sales and Services orientations.
  • Provide guidance to team members and presenters responsible for program coordination, facilitation, and delivery.
  • Facilitate, present, or support virtual learning sessions when appropriate using platforms such as Zoom, Webex, or similar technologies.
  • Provide functional leadership for the organization’s learning and readiness platforms, including content strategy, assessments, AI-enabled practice, learning resources, adoption, and learner experience.
• Team Leadership & Collaboration
  • Provide guidance, coaching, and quality oversight to team members and business partners involved in learning development and delivery, while building strong cross-functional partnerships.

Requirements

• Education

  Bachelor’s degree in Instructional Design, Learning Sciences, Education, Learning & Development, Organizational Development, Human Resources, Communications, Business, or a related field required.

• Experience
  • Minimum 5 years of progressive experience in Learning & Development, instructional design, learning experience design, corporate training, or a related field.
  • Significant hands-on instructional design experience required, including needs assessment, learning objective development, solution design, development, implementation, and evaluation.
  • Demonstrated experience developing multiple forms of learning, including digital learning, instructor-led or virtual learning, video-based learning, job aids, assessments, and performance support resources.
  • Experience partnering with subject matter experts and translating complex business information into structured learning experiences.
  • Experience developing scripts and storyboards for video or multimedia learning.
  • Experience working with learning management, readiness, enablement, or digital learning platforms.
  • Experience providing leadership, coaching, work direction, or quality oversight across learning initiatives or project teams; people-management experience preferred.

Skills

• Strong knowledge of instructional design, adult learning principles, learning experience design, and performance-focused learning practices.
• Working knowledge of structured design methodologies such as ADDIE and iterative development approaches.
• Strong writing and editing skills with the ability to develop clear learning content, scripts, storyboards, presentations, and facilitator materials.
• Strong planning, prioritization, and organizational skills with the ability to manage multiple learning requests and deadlines.
• Strong interpersonal and stakeholder management skills with the ability to build effective business partnerships.
• Strong facilitation and presentation skills in both in-person and virtual environments.
• Strong technology aptitude with the ability to use digital learning platforms, content-authoring tools, virtual meeting technologies, and AI-enabled learning tools.
• Ability to work independently, exercise sound judgment, manage ambiguity, and maintain a high standard of quality and learner experience.
• Proficiency with Microsoft Office applications, including PowerPoint and Word.

Work Conditions

Local and/or multiple-location travel may be required to support orientations, learning programs, meetings, and other business initiatives.

Job Location: US-FL - Plantation