Training & Development Manager

About the role

At Amgen, our shared mission—to serve patients living with serious illnesses—drives all that we do. As a Training & Development Manager at Amgen Ohio (AOH), you will support and provide learning methodologies and performance consulting skills to analyze performance issues. Using the ADDIE model, you will partner with AOH teams to apply human performance technology and develop training and performance strategies that support compliant and continuously improving (CI) operations.

This role also leads new hire onboarding for all AOH, including full-time employees (FTEs) and external workers (EWs/CWs), in partnership with HR and hiring managers. You will apply a CI mindset to enhance the new hire experience and ensure AOH remains a top destination for talent.

Responsibilities

• Partner with managers to apply human performance theory and analytical skills to identify solutions that support business needs.
• Apply instructional design and adult learning methodologies to design and develop solutions in various delivery formats.
• Manage internal clients' curricula and assignments, ensuring training materials are integrated with the Learning Management System (LMS) per defined business processes.
• Gather and evaluate metrics to ensure the effectiveness of performance solutions and training materials.
• Serve as the first point of contact for performance and training questions at AOH.
• Participate in global training forums and represent AOH in global programs governance and prioritization processes.
• Write instructional materials, leaders' guides, on-the-job training, and other training materials; modify existing materials as needed.
• Develop and conduct Train-the-Trainer classes as needed.
• Work with audit response teams to ensure appropriate actions are taken.
• Provide proactive strategic planning to clients regarding future performance needs and global curricula projects.
• Ensure training content is current and meets all compliance standards.
• Lead new hire onboarding for AOH, partnering with HR and hiring managers as needed.
• Travel up to 10%.

Qualifications

Basic Qualifications

• Doctorate degree, or
• Master’s degree and 2 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience, or
• Bachelor’s degree and 4 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience, or
• Associate’s degree and 8 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience, or
• High school diploma / GED and 10 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience.

Preferred Qualifications

• 3+ years of performance consultant, instructional designer, and/or curriculum developer experience.
• Experience in project management (managing projects, defining scope, tracking achievements).
• Experience in budget management.
• Experience with learning management or training systems (e.g., SumTotal).
• Knowledge of adult learning methodologies, instructional design, and curriculum development.
• Experience in performance consulting and needs analysis.
• Experience using ADDIE or other instructional design methodology in the creation of training materials.
• Effective written and verbal communication skills.
• General understanding of working in a regulated environment (e.g., FDA, OSHA).
• Ability to work with staff across all levels of an organization.
• E-learning design experience and knowledge of e-learning delivery systems (e.g., Articulate Storyline, Adobe Captivate).
• Fluent in Microsoft Word, PowerPoint, Smartsheet, and Excel.
• Experience in the use of advanced technologies such as augmented reality, virtual reality, and generative AI.

Skills

• Established leadership capabilities.
• Passion for operational excellence.
• Financial savvy.
• Strong oral and written communication skills, including executive presentations.
• Interpersonal and facilitation skills to forge consensus among competing client interests.
• Ability to influence peers and executive leadership tactfully and positively.
• Analytical skills to identify potential improvement opportunities.
• Knowledge of industry trends (e.g., regulatory and compliance, technology, human performance programs, sustainability, continuous improvement).

Benefits

Amgen offers a comprehensive employee benefits package, including:

• A Retirement and Savings Plan with generous company contributions.
• Group medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program (or sales-based incentive plan for field sales representatives).
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.