Training & Development Manager

About the role

Join Amgen’s mission of serving patients. In this role, you will support and provide learning methodologies and performance consulting skills to analyze performance issues. Using the ADDIE model, you will partner with Amgen Ohio (AOH) teams to apply human performance technology and develop training and performance strategies that support compliant and continuously improving (CI) operations. This position supports managers in the identification of training requirements, design, development, and maintenance of training materials and monitoring and control tools.

You will also lead new hire onboarding for all AOH, including full-time employees (FTEs) and contingent workers (EWs/CWs), in partnership with HR and hiring managers. This role applies a CI mindset to the new hire experience and ensures AOH remains a top destination for talent.

Responsibilities

• Partner with managers to apply human performance theory and analytical skills to identify solutions that support business needs.
• Apply instructional design and adult learning methodologies to design and develop solutions in various delivery formats.
• Manage internal clients' curricula and assignments, ensuring integration of training materials with the Learning Management System (LMS) per defined business processes.
• Gather and evaluate metrics to ensure the effectiveness of performance solutions and training materials.
• Serve as the first point of contact for performance and training questions at AOH.
• Participate in global training forums and represent AOH in global program governance and prioritization processes.
• Write instructional materials, leaders' guides, on-the-job training, and modify existing materials as needed.
• Develop and conduct Train-the-Trainer classes.
• Work with audit response teams to ensure appropriate actions are taken.
• Provide proactive strategic planning regarding future performance needs and global curricula projects.
• Ensure training content is current and meets all compliance standards.
• Lead new hire onboarding for AOH, partnering with HR and hiring managers.
• Travel up to 10%.

Qualifications

Basic Qualifications

• Doctorate degree, or
• Master’s degree and 2 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience, or
• Bachelor’s degree and 4 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience, or
• Associate’s degree and 8 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience, or
• High school diploma / GED and 10 years of Instructional Design, Human Performance Technology, Life Sciences, or Training experience.

Preferred Qualifications

• 3+ years of performance consultant, instructional designer, and/or curriculum developer experience.
• Experience in project management (managing projects, defining scope, tracking achievements).
• Experience in budget management.
• Experience with learning management or training systems (e.g., SumTotal).
• Knowledge of adult learning methodologies, instructional design, and curriculum development.
• Experience in performance consulting and needs analysis.
• Experience using ADDIE or other instructional design methodology in the creation of training materials.
• Effective communication, both written and verbal.
• General understanding of working in a regulated environment (e.g., FDA, OSHA).
• Ability to work with staff across all levels of an organization.
• E-learning design experience and knowledge of e-learning delivery systems (e.g., Articulate Storyline, Adobe Captivate).
• Fluent in the use of Microsoft Word, PowerPoint, Smartsheet, and Excel.
• Experience in the use of advanced technologies such as augmented reality, virtual reality, and generative AI.

Skills

• Established leadership capabilities.
• Passion for operational excellence.
• Financial savvy.
• Strong communication skills, both oral and written, including executive presentation skills.
• Interpersonal and facilitation skills to forge consensus among competing client interests.
• Ability to influence peers and executive leadership tactfully and positively.
• Analytical skills to identify potential improvement opportunities.
• Knowledge of industry trends (e.g., regulatory and compliance, technology, human performance programs, sustainability, continuous improvement).

Benefits

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.