Training Development Consultant (Hybrid)

Key Responsibilities

• Create instructor-led and self-paced training materials for technology implementations.
• Develop simulations, guided walkthroughs, job aids, quick reference guides, and other learning resources.
• Translate complex system functionality into clear, practical training content.
• Conduct training needs analysis and support curriculum planning for enterprise initiatives.
• Collaborate with business stakeholders and subject matter experts to validate and improve training materials.
• Manage multiple priorities while delivering high-quality training solutions within tight timelines.

Required Qualifications

• Experience developing training content for contact center or customer support environments.
• Strong instructional design experience with job aids, user guides, and learning materials.
• Ability to simplify complex systems and workflows into practical, step-by-step training.
• Experience supporting large-scale technology implementations or system rollouts.
• Self-motivated with the ability to work independently and take ownership of deliverables.

Preferred Qualifications

• Experience creating software simulations or guided walkthroughs using digital adoption platforms.
• Experience with cloud-based contact center technologies (CCaaS or similar platforms).
• Background developing multimodal learning experiences.
• Experience within financial services or other highly regulated industries.