Training & Development Analyst

Job Functions

• Gather requirements for proposed new technology; conduct “story mapping” sessions with users and create actionable user stories for developers.
• Aid pipeline engineers in new product development designs and workflows.
• Develop and deliver presentations for new product rollouts and significant feature updates for existing products.
• Document workflows and identify training needs for production teams to build expertise in LAIKA’s tools.
• Conduct testing of new tools and verifications on new operating systems and collect feedback from other testers.
• Report and track bugs and system issues to developers and develop communications for users about known issues and/or outages.
• Work with the Technology Engagement & Development Supervisor to create rich, web-based resources for technology adoption including, but not limited to, application guides, tutorials, release notes, change notifications, and newsletters.
• Survey end users to learn about new use patterns or problems using technology and report findings to developers in the form of user stories.
• Support technology engineers by providing front line support to users, verifying bugs, and testing new releases.

Qualifications

• 3+ years of professional administrative or technical support experience; experience with feature animation or VFX production preferred.
• Experience with technology development, software lifecycle, and engineering terminology.
• Experience with agile software development terms and tools.
• Proficient with MS Office suite and Adobe Creative Suite products.
• Familiar with Mac, Windows, and Linux operating systems.
• Excellent written communication skills; experience with technical writing, a plus.
• Experience with web development and video production, a plus.