Training Coordinator- People Operations

About the role

The City of Temple is seeking a creative and organized digital learning and training coordinator. Operating under the general direction of the Assistant Director of People Operations, this role will play a pivotal part in modernizing employee development initiatives and will be responsible for designing and producing high-quality digital content to expand our growing learning library. Additionally, this position will provide critical logistical and administrative support to ensure Training and Engagement programs run smoothly and effectively.

Responsibilities

• Compiles and creates content for online learning platform (videos, presentations, reference guides, quizzes), consistent with City objectives, policies, and core values.
• Drives platform engagement by designing, promoting, and coordinating targeted training programs that align with development goals.
• Assists in planning and scheduling training sessions, creating agendas, and building online registration forms.
• Reserves training locations, arranges room setups, and coordinates necessary resources.
• Coordinates training calendars and post upcoming events on internal employee platform.
• Ensures in-person training sessions are well-organized, materials are ready, and participants have a seamless learning experience.
• Records in-person training attendance into Learning Management System (LMS), and processes post-training feedback evaluations.
• Assists trainers during live sessions by resolving issues and ensuring smooth operations.
• Maintains training and compliance records, tracks training enrollment, attendance lists, and completion rates.
• Schedules training recap meetings with People Operations Department Directors to review attendance, successes, and identified opportunities.
• Monitors training expenses and coordinates any adjustments with the Training & Engagement Administrator and People Operations Assistant.
• Assists with the collection and compilation of information for developing learning plans.
• Assists with communication distribution in partnership with Communications & Marketing regarding training, People Operations process and platform updates, and other events.
• Serves as the co-facilitator for New Employee Orientation and other training events.
• Partners with Training & Engagement Administrator in researching, evaluating, and engaging external training vendors to meet organizational learning needs.
• Collaborates with vendors and internal departments; ensures initiatives align with City guidelines and standards.
• Serves in a support role to assist with events, including annual Benefits Fair activities, proctoring civil service exams, recruiting events, and employee recognition events (occasional nights/weekends).
• Assists with special projects and in the coordination of employee engagement events, such as obtaining quotes, site preparation, supply ordering, and purchasing document preparation.
• Follows City policies, procedures, and safety guidelines.
• Performs other duties as assigned.

Qualifications

• Combination of education and experience equivalent to an Associate’s degree in education, visual communications/media, business management, or a related field
• Two (2) years of experience in content creation, instructional design, digital education, or training
• Familiar with Learning Management Systems tools
• Intermediate skill level with Microsoft Office products (Excel, Word, PowerPoint)
• Valid driver's license
• Two (2) years of experience with e-learning authoring tools and multimedia editing software
• Experience designing and editing training videos and supporting learning materials using Canva, Adobe Creative Suite, and related content creation tools
• Experience working in or with a governmental agency

Schedule

Activities may require occasional work on weekends or outside of core business hours.