Training Coordinator

About the role

Total Site Solutions (TSS), Georgetown, TX, seeks a detail-oriented Training Coordinator / Systems Trainer to support two distinct populations: the office and support organization, and all NetSuite WMS system users across warehouse, receiving, and shipping functions.

Responsibilities

• LMS Administration & Scheduling
• Administer the ADP Learning Management platform under the direction of the Training Manager
• Catalog maintenance, course assignments, completion tracking, reminder notifications, and compliance report generation
• Maintain training scheduling logistics across all populations
• Coordinate with department managers and shift supervisors to book training windows and ensure both production shifts are served without disrupting throughput
• Track review cycle due dates, flag outdated content for subject matter expert review, and manage version control
• WMS & Systems Training
• Deliver and maintain the NetSuite WMS training curriculum for warehouse, receiving, and shipping staff
• Cover scanning interfaces, receiving workflows, inventory management, exception handling, and system navigation
• Serve as the real-time liaison with the NetSuite implementation team
• Attend working sessions, track interface changes, and update training materials before go-live events, not after
• Assist the Senior Technical Trainer with production floor training scheduling, materials distribution, and competency assessment record entry
• Onboarding & Compliance Records
• Own new-hire onboarding coordination for office and support populations
• Schedule sessions, assign ADP Learning modules, track completion, and ensure each new hire receives a consistent, documented experience
• Produce training completion reports for SOX audit documentation
• Ensure records are audit-ready and accessible to internal and external auditors on request
• Coordinate the contract instructional designer's work during the initial curriculum build phase
• Schedule stakeholder interviews, manage content review cycles, and track deliverable status
• Support the Training Manager in developing and tracking the training metrics dashboard

Requirements

• 2+ years of experience in training coordination, LMS administration, operations support, or a comparable role requiring strong organizational and documentation skills
• Proficient with a Learning Management System; ADP Workforce Now / ADP Learning Management experience strongly preferred
• Strong working knowledge of Microsoft Office 365 (Outlook, Excel, SharePoint) and ability to manage scheduling, records, and reporting with minimal supervision
• Excellent written communication skills; able to produce clear procedural documentation, email communications, and training materials
• Detail-oriented with a process-first mindset; comfortable managing multiple concurrent tasks and deadlines in a fast-paced manufacturing environment
• Ability to learn new software systems quickly and produce training materials from that experience

Preferred Qualifications

• Experience with NetSuite or comparable ERP/WMS systems; familiarity with barcode scanning interfaces or warehouse management workflows is a strong differentiator
• Prior experience in a manufacturing, warehouse, or technical services environment
• Experience supporting a systems implementation project — documenting new workflows, updating training materials, and coordinating user training during a go-live period
• Experience in a SOX-compliant environment where training records are audit artifacts
• Bilingual (English/Spanish) a significant plus given the cross-functional population this role serves
• Experience with content authoring tools (Articulate, Camtasia, Snagit, or comparable)

Benefits

TSS offers a competitive salary, performance-based bonuses, and a comprehensive benefits package, including health, dental, vision, life insurance, a 401K match, and short- and long-term disability coverage. Our collaborative and dynamic work environment fosters professional growth and development, providing opportunities for innovation and career advancement.