Training Coordinator

ShipMonk isn’t just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. Training Coordinators are essential to ensuring our Shipmonkers receive world-class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence.

About the role

As a Training Coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes. A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.

Responsibilities

• Support and execute the weekly training plan, per facility, per shift schedule
• Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
• Coordinate the training Ambassador-identification and certification program
• Support and validate new hire onboarding processes and Ambassador training methods
• Support the site-level Associate Experience Week program, for new Salaried leaders
• Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
• Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines
• Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
• Fully understand operational processes/workflows and daily production goals
• Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Balance and prioritize multiple tasks
• Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike

Requirements

• Reliable attendance and punctuality
• Strong work ethic with the ability to manage-through multiple, competing priorities
• Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow
• Proven skills observing performance and identifying performance gaps
• Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes
• Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role

Pay

$19.50/hour with weekly pay

About ShipMonk

ShipMonk isn’t just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.