Training Coordinator

About the role

Provide operational, administrative, scheduling, logistical, and Learning Management System (LMS) support that enables reliable, organized, and scalable delivery of training programs within Training Delivery & Professional Services. The Training Coordinator centralizes day-to-day execution support, so training is scheduled, tracked, compliant, and delivered smoothly, allowing learners, instructors, and program managers to focus on successful learning outcomes.

Responsibilities

• Training Scheduling and Logistics: Schedule training sessions, instructors, meetings, classrooms, and hands-on training events.
• Maintain training calendars and coordinate facilities, equipment, meals, lodging, vendors, and other delivery logistics as applicable.
• Ensure training spaces are clean, professional, prepared, and ready for scheduled delivery.
• Coordinate printing, distribution, and availability of participant and instructor materials.
• LMS Administration and Learner Support: Serve as the primary LMS owner and first point of support for Training Delivery & Professional Services.
• Create, update, organize, and support training courses and learning activities in the LMS.
• Manage registrations, enrollments, waitlists, rosters, course access, assignments, and closeout activities.
• Troubleshoot routine LMS issues and provide user support to learners, instructors, and program teams.
• Training Records, Compliance, and Reporting: Maintain accurate training records, completion data, rosters, and required documentation.
• Monitor assigned training requirements and support timely compliance reporting.
• Prepare and distribute standard reports on enrollment, participation, completion, assessments, evaluations, and other program measures.
• Collect evaluation data and provide results to program managers and other designated stakeholders.
• Communications and Coordination: Prepare and distribute training announcements, confirmations, reminders, deadlines, and schedule changes to participants and leaders.
• Serve as a responsive coordination point for learners, instructors, program managers, vendors, and internal stakeholders.
• Monitor requests, track follow-up actions, and escalate delivery risks or unresolved issues as needed.
• Program Support: Support special projects, workforce programs, participant events, and other Training Delivery & Professional Services priorities as assigned.
• Identify opportunities to improve administrative processes, workflow, consistency, and learner experience.
• Decision-Making and Accountability: Implement approved plans and established processes while independently managing daily coordination and priorities.
• Use judgment to resolve routine scheduling, LMS, logistics, and learner-support issues within established guidelines.
• Compare available options, recommend practical solutions, and escalate issues that affect scope, budget, compliance, or program outcomes.
• Maintain confidentiality, accuracy, responsiveness, and dependable follow-through in all assigned work.

Skills

• Project and event coordination
• Customer service and stakeholder relationship management
• Organization, prioritization, and time management
• Data reporting and basic analytics
• LMS administration and user support
• Problem solving and troubleshooting
• Training records management and attention to detail
• Process improvement and workflow coordination
• Clear written and verbal communication

Requirements

• High school diploma or GED
• Three years of related experience
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and Power