Training Center Administrator - Customer Service Specialist Principal

This position is located at the Arden Hills Training Center and works in the office Monday – Friday. The role provides administrative support for MnDOT’s Training Center.

Responsibilities

• Provide customer service to internal and external customers and offices that utilize the facility.
• Support MnDOT’s Learning Management System (LMS) administrator and training registrations for central office employees.
• Perform administrative tasks such as reporting, maintaining schedules, and database entry.
• Provide technical support for IT equipment, troubleshoot technical issues, and serve as the IT contact and technical steward.

Requirements

• Skills in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
• Skills in data entry sufficient to read source documents and enter data in specific databases or tracking systems.
• Skills in database management sufficient to develop and maintain databases and calendars for staff.
• Skills in using computerized inventory management software systems and applications to maintain an accurate inventory.
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.

Preferred Qualifications

• Experience coordinating logistics for training events, meetings, or conferences, including room scheduling, materials preparation, and technology support.
• Experience working with audio/visual or classroom technology (e.g., conference phones, projectors, Yealink devices, Tightrope Carousel systems).
• Learning Management System (LMS) administrator experience.

Additional Requirements

• Successful candidate must pass past-employer reference checks and criminal history check.

Pay

$24.54 - $33.11 / hourly; $51,239 - $69,133 / annually

Schedule

• Full-time, unlimited position.
• Day shift, Monday - Friday.
• No travel required.

Benefits

• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low-cost medical, dental, vision, and prescription drug plans.
• Fertility care, including IVF.
• Diabetes care.
• Dental and orthodontic care for adults and children.
• 6 weeks paid leave for parents of newborn or newly adopted children.
• Pension plan that provides income when you retire (after working at least three years).
• Employer paid life insurance to provide support for your family in the event of death.
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury.
• Tax-free expense accounts for health, dental, and dependent care.
• Resources that provide support and promote physical, emotional, social, and financial well-being.

Support for Career Growth

• Training, classes, and professional development.
• Tuition reimbursement.
• MnDOT Student Loan Reimbursement Program.
• Federal Public Service Loan Forgiveness Program (some positions may qualify).
• Employee Assistance Program (EAP) for work/life support, including mental health, relationship challenges, grief and loss, finances, and legal issues.