Training Associate | Boston
About the role
We're looking for a Training Associate to help take Blank Street's barista and shift lead training to the next level. In this in-person role based in Boston, MA, you'll support new team members from onboarding through accreditation, coaching them in-store and partnering closely with Operations to build confident, capable teams that deliver exceptional coffee and hospitality. You'll drive training results by identifying opportunities for improvement, creating action plans with Operations, and sharing feedback from the field to strengthen our training programs, processes, and standards.
You'll lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the Boston market. As Blank Street grows, you'll have the opportunity to take on new projects and help shape the future of training.
Responsibilities
- Oversee, validate, and track each barista's journey through the new hire training program, and work with our ops partners to ensure a positive experience for all.
- Support the new hire training program by assisting with in-store training, leading large group trainings at the lab, and facilitating final bar assessments.
- Provide area training support as needed by conducting shift lead training certifications, assisting with new product launches, and other key initiatives.
- Drive your stores toward higher product quality standards by conducting robust quarterly assessments for all Boston stores and assist in the development of unique, actionable reporting that will enable field leaders to implement necessary improvements.
- Possess in-depth knowledge of all of our products and recipes enabling you to help maintain recipe & quality adherence in the market.
- Develop and foster cross-functional relationships to help build effective reporting tools to provide insight into store performance and drive results.
- Find creative ways to build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn.
- Be an inspirational leader full of coffee knowledge and passion for the craft, knowing how to tailor training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made.
- Support the creation and implementation of cross-functional projects that ensure a 5-star barista experience.
- Support the training and development of future Training Coordinators on your team.
Requirements
- 2+ years barista and training experience
- Coffee knowledge and expertise
- Customer & employee experience obsessed
- Experience training within an established brand
- Ability to create thoughtful and detailed training content and programs
- Product quality obsessed
- Strong multitasker with proven ability to balance multiple priorities
- Excellent communicator, written and verbal
- Top-tier presentation delivery
- Proven ability to work cross-functionally with multiple departments
- Proven ability to manage time effectively and prioritize tasks independently
- Master of time management and prioritization
- Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
- Consistently pours clean hearts, tulips, and rosettas with intentional technique
Schedule
This is a full-time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.
Pay
$75,000 - $85,000 annual base salary. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others.
Benefits
- 15 days of paid annual leave (on top of company-observed holidays and sick time)
- Three health plan options, with full coverage available for two employee-only tiers
- Commuter benefits
- Parental leave
- Bereavement leave
- Exclusive access to our coveted Regulars program – free coffee, matcha, and more
- Regular social outings with the team
- Free Blank Street swag