Training Assistant

About the role

The Training Assistant supports the day-to-day operations of the Training Department by moderating training sessions and meetings, managing the shared department inbox, and assisting with training-related requests.

Responsibilities

• Provide support for the Academy training cycle, including coordinating and scheduling internal and external trainings, workshops, and continuing education opportunities for staff at all levels.
• Assist with designing, developing, and implementing engaging virtual training programs using instructional design principles to ensure content is interactive, accessible, and aligned with organizational goals.
• Prepare and distribute training announcements, reminders, and instructions in a clear and timely manner.
• Support trainers and facilitators by assisting with training materials, presentations, and attendance documentation.
• Create and design training presentations and marketing materials, including flyers, for Academy programs.
• Moderate NYPCC Academy trainings, meetings, and support groups.
• Track and record training and meeting attendance for payroll processing and update employee training records in the HRIS.
• Create trainings and manage registration within the Learning Management System (LMS), while maintaining accurate records in LMS, SharePoint, and ADP.
• Aid in the administration of the LMS by testing course functionality, identifying technical issues, and troubleshooting problems to ensure a smooth learning experience for staff and participants.
• Monitor, track, and report on mandatory compliance training, following up with management to ensure timely completion.
• Collect, track, and analyze training attendance, outcomes, and feedback data to generate actionable insights, identify trends, and support continuous program improvement.
• Support new employee onboarding by delivering engaging, thorough, and informative training experiences including the coordination of onboarding, New Hire Orientation and Work Ethics when needed.
• Provide administrative support to the Training Specialist team as needed.
• Collect and analyze feedback to assess training effectiveness and recommend improvements.
• Promote a positive, growth-oriented workplace culture by encouraging continuous learning, recognizing staff achievements, and supporting employee recognition initiatives.
• Provide weekly updates on project and task status.
• Generate reports for leadership, HR, and auditors as required.
• Ensure compliance with state and federal labor laws, rules, and regulations.
• Collaborate with the Training Department to provide administrative support and assist with ad-hoc HR projects.

Qualifications

• Education & Experience:
• Bachelor’s Degree in Psychology, Industrial-Organizational Psychology, Human Resources, or a related field
• 1–2 years of experience in professional development or human resources
• Technical Skills:
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Skilled in Canva, DocuSign, SCORM and other digital platforms
• Communication & Interpersonal Skills:
• Excellent verbal and written communication skills, timely and effective
• Strong interpersonal skills with the ability to present confidently
• Able to interact effectively across all levels and diverse cultures
• Team-oriented: collaborates well with HR, supervisors, and leadership
• Able to maintain a positive, friendly, and “can-do” attitude
• Professional Attributes:
• Demonstrates professionalism and discretion when handling sensitive staff information
• Strong recordkeeping and organizational skills
• Excellent time management; able to multi-task, prioritize, and meet deadlines under pressure
• Problem-solving mindset: identifies challenges and proposes practical solutions
• Thrives in fast-paced, high-change environments
• Passionate about NYPCC’s mission and values

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please Note:

• WEEKLY TRAVEL IS REQUIRED TO OUR QUEENS, BROOKLYN AND BRONX LOCATIONS.