Training and Quality Coord-EMS

About the Role

The Training and Quality Coordinator supports EMS training, quality assurance, and professional development through a deep understanding of the specialized field of emergency medicine.

Responsibilities

• Develop comprehensive training strategies, including designing, developing, and implementing educational programs for ongoing Inservice (IST) education, ensuring compliance with state and federal regulations.
• Create and maintain training curricula, lesson plans, and evaluation tools aligned with professional and operational standards.
• Coordinate logistics for continuing education programs, including scheduling, materials preparation, and attendee tracking.
• Ensure alignment of CEU offerings with organizational needs and individual professional development goals.
• Conduct regular reviews of patient care reports and clinical documentation to ensure adherence to medical protocols and quality benchmarks.
• Coordinate the activities of the SEMS QA Team and formulate solutions for training and remediation of gaps in clinical performance.
• Manage the re-certification and licensure process of SEMS personnel, ensuring compliance with state and national requirements.
• Develop and implement new hire onboarding strategies, including managing orientation and evaluating training methodologies to address clinical deficiencies.
• Oversee the design and execution of EMT and Paramedic lead testing evaluations, and formulate solutions for associates who demonstrate poor performance.
• Act as a liaison with field staff regarding training needs and quality concerns, providing real-time coaching and guidance during shifts.
• Mentor and coach SEMS personnel to foster professional growth and leadership development.
• Oversee the maintenance and development of SEMS Clinical Operating Guidelines through independent research and compliance with state and national standards.
• Design, coordinate, and implement departmental training for vehicle operational safety, evaluate associates with poor vehicle operational decisions, and track performance in remedial training.
• Perform other responsibilities and duties as assigned.

Requirements

Minimum Requirements

• Education: Associate degree in Emergency Medical Services, Healthcare, Education, or a related field.
• Experience: At least 3 years of EMS experience, with exposure to education or quality assurance activities.
• License/Registration/Certifications:
  • Current certification as a Paramedic (National Registry).
  • Instructor certifications (or obtained within six months of hire):
    • BLS
    • ACLS
    • PALS
    • PHTLS or ITLS
    • Level 1: Continuing Education Program instructorship
• Skills:
  • Solid understanding of EMS operations, training practices, and quality improvement concepts.
  • Strong communication, organizational, and time-management skills.
  • Proficiency with Microsoft Office Suite and reporting tools.

Preferred Requirements

• Education: Bachelor's degree in EMS, Healthcare Administration, Education, or a related field.
• Experience:
  • Experience in conducting EMS training sessions and guiding quality improvement initiatives.
  • Familiarity with policy development and patient care report review processes.
• License/Registration/Certifications:
  • Advanced instructor certifications:
    • Level 3: EMT Instructor
    • Level 4: AEMT Instructor
    • Level 5: Paramedic Instructor
  • Certification in Quality Improvement processes: Six Sigma, Lean.
• Skills:
  • Experience with electronic patient care reporting systems and data analysis.
  • Ability to collaborate effectively in a team environment and provide constructive feedback.