Training and Quality Assurance Manager Security

Responsibilities

• Ensure compliance with all required portfolio training, driving compliance efforts and coordinating training classes.
• Manage the entire portfolio Taser program, including training compliance, inventory management, and conducting semi-annual audits.
• Manage customer's evidence.com account, where applicable.
• Serve as a backup trainer in the absence of a regional trainer.
• Work in conjunction with operational partners to develop practical training programs at the client and branch level.
• Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients).
• Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards.
• Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training.
• Conduct field training & "red team" exercises for Security Professionals and Supervisors.
• Conduct special projects on an as-needed basis to support the assigned portfolio.

Qualifications (must Have)

• A High School Diploma or equivalent.
• Pass any State-required training or other qualifications for licensing as required, including CPR/First Aid/AED Certification.
• Instructor certifications in supplement training areas as required by local office (e.g., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required).
• A valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle.
• Be certified to teach all required trainings for the portfolio, including firearms where applicable.
• Minimum of two (2) years of classroom instructor experience.
• Ability to work independently with little to no direct supervision.
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients.
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Proficient and fully functional in Microsoft programs such as Word and PowerPoint and able to effectively utilize all available office management technology.

Preferred Qualifications (nice To Have)

• National Rifle Association (NRA) Law Enforcement Instructor certification, or able to meet all NRA Law Enforcement (LE) eligibility requirements.
• Prior experience in the fire service, security industry, law enforcement and/or military.
• Experience in security operations or other functions of security industry.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on the needs of the business.