Training and Quality Assurance Lead

About the role

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc.

Responsibilities

• Partner with executive and program leadership to align training initiatives with business goals to ensure consistent quality standards
• Develop training programs and materials based on a programmatic, state and industry requirements
• Facilitate training sessions in various formats including classroom discussion, on the Job training and e-learning
• Provide one-on-one coaching to employees across various departments and supervisory levels as needed to improve consistency in performance standards
• Calculate and analyze internal and external performance data communicating findings
• Monitor and audit the effectiveness of training programs, making adjustments to improve outcomes
• Other duties as assigned

Requirements

• Considerable knowledge of the principles and practices of social work as well as the social, emotional, and physical processes of aging
• Previous experience in management, training and quality assurance
• Proficiency at learning applicable software, Microsoft Office Suite and other relevant technology for content creation and reporting
• Ability to establish and maintain harmonious working relationships with all levels of staff and outside agencies
• Ability to interpret, understand and adhere to complex regulations, standards, and procedures
• Bachelor's degree in social work or related field
• Current Social Work License preferred
• Five years of management experience preferred

Qualifications

• Onsite 3 days a week
• Must be able to lift up to 25 pounds at times
• Prolonged periods of sitting at a desk and working on a computer
• Ability to travel and reliable means of transportation
• Must have personal computer with secure internet access at home

Benefits

• Great work/life balance: 35-hour work week with some flexibility; standard M-F work week; hybrid work environment (home, office, and home visits)
• Exceptional benefits: generous paid time off policies; company paid LTD and life insurances; 401K plan