Training and Quality Assurance Lead

What You'll Do

• Partner with executive and program leadership to align training initiatives with business goals to ensure consistent quality standards.
• Develop training programs and materials based on a programmatic, state and industry requirements.
• Facilitate training sessions in various formats including classroom discussion, on the Job training and e-learning.
• Provide one-on-one coaching to employees across various departments and supervisory levels as needed to improve consistency in performance standards.
• Calculate and analyze internal and external performance data communicating findings.
• Monitor and audit the effectiveness of training programs, making adjustments to improve outcomes.

What You'll Bring

• Bachelor's degree in Social Work or related field.
• Current Social Work License Preferred.
• Five Years Of Management Experience Preferred.
• Considerable knowledge of the principles and practices of social work as well as the social, emotional, and physical processes of aging.
• Previous experience in management, training and quality assurance.
• Proficiency at learning applicable software, Microsoft Office Suite and other relevant technology for content creation and reporting.
• Ability to establish and maintain harmonious working relationships with all levels of staff and outside agencies.
• Ability to interpret, understand and adhere to complex regulations, standards, and procedures.

What You'll Get

• Ability to work with an enthusiastic team of like-minded individuals
• Opportunity to Develop Professionally In Your Chosen Career
• Great Work/life Balance
• 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits).