Training and Onboarding Manager

About the role

We are seeking a dynamic and driven Training, Onboarding and Quality Manager to design and implement a comprehensive training program for our Underwriting Operations department.

Responsibilities

• Own the training strategy and training program oversight for Underwriting Operations.
• Design and build a comprehensive new hire training program including the necessary content and artifacts for the Underwriting Operations department, encompassing foundational knowledge of insurance principles, overviews of systems and processes, and role-specific skills development; ensure program is scalable to support business growth and cyclical hiring.
• Manage the new hire onboarding and training as well as deliver the training content. Working closely with the hiring managers to ensure successful implementation and delivery.
• Develop standardized templates to request technology and system access for all roles. Develop and support testing of all access to ensure new hires have system access required for their roles.
• Collaborate closely with global teams (e.g. Learning and Development, Knowledge and Education and Enterprise Shared Services) to gather information and leverage resources for the rapid development and deployment of the training program, using cost-effective solutions such as virtual delivery, in person sessions, web-based learning and learning activities to ensure broad accessibility.
• Partner with Human Resources, Talent Acquisition and hiring managers to create training plans to include actions, timelines and owners. Create and maintain a training knowledge base that can be accessed by both new employees and existing staff.
• Identify and address any challenges or constraints related to the development and deployment of the training program. Keep the training program updated, modify it over time, survey users, and adapt to feedback to ensure its effectiveness and relevance in the long term.
• Monitor quality of Underwriting Associates team’s performances, identify gaps, and incorporate into training as needed.
• Establish and monitor KPI’s and metrics. Ensure time to proficiency targets by team are monitored and progress is being made towards targets with a focus on reducing onboarding times.

Qualifications

• A college degree and/or relevant experience in designing and implementing training programs, particularly in the Insurance Industry.
• Proficient in Microsoft applications and demonstrated use of technical tools to build and deliver training.
• Familiarity with Insurance applications and processes, including Guidewire, ImageNow, Workbench etc.
• Excellent collaboration skills and the ability to partner with global teams to gather information and resources, ensuring comprehensive support for program development and deployment.
• High degree of technical aptitude and demonstrated ability to create impactful training programs using cost-effective solutions, such as Microsoft products and live webinars.
• Ability to travel within US and Canada up to 50% of the time.

Skills

• Strong communication and interpersonal skills.
• Experience in training and development, preferably in the insurance industry.
• Knowledge of insurance principles and processes.
• Ability to manage multiple projects simultaneously.
• Experience with Microsoft Office Suite and other relevant software.

Benefits

We offer a competitive total rewards package, including:

• Health and wellness programs
• Retirement savings plan
• Flexible working arrangements
• Matching gifts program
• Volunteering leave
• Global Day of Giving

Pay

The U.S. base salary range for this position is USD 109,600 – 191,700. Actual pay will be determined based upon the individual's skills, experience and location.

Schedule

The role reports to the Head of Underwriting Operations.