Onboarding Manager

About the role

Lead Customer Onboarding: Serve as the main point of contact for new clients, managing onboarding from kickoff through go-live.

Train & Educate: Deliver live and virtual training sessions tailored to each customer's specific use case, ensuring they're confident using our platform.

Develop Resources: Create documentation, playbooks, and self-serve materials to empower customers and reduce onboarding time.

Build Repeatable Systems: Help design and improve onboarding processes, making them scalable and efficient as our customer base grows.

Collaborate Cross-Functionally: Work with Product, Engineering, and Support to deliver timely solutions and feedback loops during onboarding.

Measure Success: Track KPIs such as time to launch, feature adoption, and customer satisfaction, and implement improvements based on insights.

Drive Engagement: Identify ways to increase early product adoption and encourage full feature utilization.

Requirements

2+ years of experience in onboarding, customer success, implementation, or project management at a SaaS company.

Strong communication skills, both verbal and written — you’re clear, empathetic, and able to explain complex ideas simply.

Proven ability to manage multiple onboarding projects simultaneously and keep things moving.

Comfort presenting to clients in both 1:1 and group settings.

Highly organized and detail-oriented, with a proactive mindset.

Experience working in a startup or fast-paced environment.

Familiarity with customer success and onboarding tools (CRM, project management software).

Qualifications

Experience onboarding mid-market clients.

Knowledge of early childhood education or childcare management software.

Background in education or working with schools or non-profits.

Experience building onboarding processes at an early-stage company.

Skills

None specified.

Benefits

Competitive salary + equity

3 weeks of PTO

Health, vision, and dental benefits

$1,200/year education stipend

Free lunch daily

High-autonomy, high-ownership team culture

A meaningful mission with real-world impact

Pay

Salary for this position is $100,000, subject to standard withholdings and applicable taxes.

Schedule

The Playground Team is fully in-office in LoDo, Denver.