Training and Development Specialist

Key Responsibilities

• Project Management & Implementation Leadership
• End-to-End Project Management: Own and manage training design and implementation frameworks for key operational programs, system refreshes, and organizational initiatives.
• SME & Stakeholder Partnership: Serve as the central training liaison, collaborating deeply with Subject Matter Experts (SMEs) and department heads to scope, validate, and strategically time the rollout of technical and operational training.
• On-Demand Strategy: Define and execute a modern learning strategy that delivers accessible, on-demand resources tailored to evolving role-based learning pathways.
• Content Governance & UX Framework
• Content Lifecycle Governance: Manage the ongoing cataloging, maintenance, and version control of all existing learning assets to ensure ongoing accuracy, relevance, and centralized accessibility.
• User Experience (UX) Design: Oversee the user experience design for internal resource management tools and system updates, ensuring learning content is intuitive and seamless for all users.
• Curriculum Optimization: Lead the strategic refresh and modernization of existing company-wide training events, advanced certification courses (e.g., Mentor Certification Class), and sales training programs rather than building from scratch.
• Discovery, Evaluation, & Facilitation
• Discovery Leadership: Lead initial discovery and structured needs assessments for high-level organizational training initiatives, translating technical workflows into scalable talent development goals.
• Evaluation & Metrics: Design and implement robust post-training evaluation models to measure training effectiveness, content retention, and business impact metrics.
• Onboarding & Support: Facilitate recurring corporate onboarding sessions, manage related reporting, and provide backup support for system-focused mentor sessions and office hours.

Required Skills & Experience

• Project Management Expertise: Proven ability to manage complex, end-to- end training rollouts, cross-functional timelines, and software/technology implementations.
• Stakeholder & Relationship Management: Exceptional relationship-building skills with a track record of successfully partnering with senior leaders and technical SMEs to co-create training frameworks.
• Learning Strategy & UX Design: Demonstrated experience managing learning strategies and user experiences, specifically organizing and cataloging large asset libraries into digestible learning pathways.
• Instructional Design & Adult Learning: Strong foundation in adult learning principles and instructional design, with an understanding of how to audit, elevate, and modernize existing content.
• Data & Evaluation Literacy: Experience establishing training metrics and using post-training evaluation data to continuously improve talent development programs.
• Adaptability & Excellence: Ability to thrive and maintain high standards in a fast-paced, high-demand environment undergoing continuous organizational growth.
• Tool Proficiency: Familiarity or design experience with e-learning and development tools such as PowerPoint, Articulate, Adobe Suite, Synthesia, Camtasia, Canva, and project management platforms like Asana.

About Kairoi Residential

The word ‘Kairoi’ (pronounced Ki-roy) represents moments in time where opportunities are seized. Everything we do – every day and in every service line – is about creating and capturing opportunities for our residents, our associates and our investors.