Training and Development Specialist

Responsibilities

• Contribute to the end-to-end development, implementation, and sustainment of a training program and materials supporting the testing and deployment of STORES 2.0 on ServiceNow platform
• Coordinate and execute role-based training rollout strategies for worldwide deployment, ensuring all stakeholder groups—including DLA Administrators, U.S. Military Services and Commercial Food Vendors
• Maintain a comprehensive training program plan that aligns with system capability releases, modernization schedules, and mission requirements
• Create high-quality training materials including instructor-led courses, e-learning modules, job aids, quick reference guides, and simulation-based scenarios, for both in-person and online training, synchronous and self-paced
• Ensure training content accurately reflects application workflows, cataloging standards, ordering processes, and compliance with relevant DoD logistics and subsistence policies
• Conduct periodic content reviews to ensure accuracy, alignment with system updates, and continued relevance
• Plan and communicate training schedules and receive feedback from training sessions
• Recommend and implement improvements to training content, deployment methods, and learner support resources based on evaluation data
• Support the coordination of worldwide training scheduling, logistics, and communication for new system users and system release training events
• Conduct Train-the-Trainers in regional areas and support initial, in-person training by DLA in international locations
• Partner with DLA to synchronize training timelines with system deployment and change management activities
• Support the tracking of onboarding progress, training completions, and certification status of all end-users; prepare summary reports and briefings for program leadership
• Develop training metrics and dashboards to validate workforce readiness and training effectiveness across the global user base
• Support the development and refinement of policies, standard operating procedures (SOPs), and guidance related to training and user readiness
• Participate in client briefings, program reviews, and stakeholder engagements to provide updates on training progress, risks, and recommendations
• Aid in training documentation management, research tasks, meeting coordination, and the preparation of training artifacts
• Ensure training aligns with DoD standards, data governance requirements, and operational needs within the food distribution and logistics mission space

Requirements

• Clearance: Ability to obtain and maintain a DLA Common Access Card (CAC)
• Education & Experience: Bachelor's degree and up to three (3) years of relevant experience, or Five (5) years of relevant training, logistics, supply chain, or system deployment experience
• Demonstrated experience developing and managing training programs for ServiceNow/enterprise applications
• Knowledge of training evaluation methodologies and measurement of training effectiveness
• Experience with learning management systems (LMS), curriculum development, and training documentation
• Familiarity with DoD logistics, cataloging, food service operations, or supply chain systems highly desirable
• Experience coordinating global or large-scale training deployments preferred
• Ability and willingness to travel to support in-person events, as requested by DLA
• Excellent communication skills - both verbal and written
• Experience working in client facing roles and able to communicate independently

Salary Range

$100,000.00 to $120,000.00 annually.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan