Training and Compliance Associate

About the role

The Training and Compliance Associate drives continuous improvement in quality, workflow efficiency, staff readiness, and technology within revenue cycle operations. This role serves as the operational bridge between frontline teams, leadership, external partners, and technology/IT stakeholders — ensuring that people, processes, and systems are aligned and performing to standard.

Responsibilities

• Identifies opportunities to streamline current workflows and define best practices; through structured quality audits, performance analysis, and workflow review, the Associate determines whether issues stem from knowledge gaps, process design failures, system deficiencies, or vendor performance — and drives the appropriate corrective action on both human and AI-driven interactions either by delivering targeted training or translating operational findings into actionable requirements for IT, vendor, or leadership resolution.
• Owes the integrity of the department's knowledge base, ensuring all policies, procedures, scripts, and decision trees are current, structured, and positioned to support both human and automated workflows.
• Participates in technology enablement — validating the accuracy of system automated outputs, supporting staff through technology adoption, and serving as the voice of the operational floor as needed.
• Identifies and assesses revenue cycle training needs through performance/compliance analysis, career path development, and project management. Develops training programs working with HSS revenue cycle team members as well as vendor counterparts. Creates communications to update staff on critical information and/or processes. Develops and documents internal procedures to be used in conjunction with EPIC applications.
• Takes a blended approach to address new hire, optimization and efficiency training needs. Monitors reports and dashboards for compliance and safety issues, identifies any additional report and/or dashboard needs, and works with the analytics team to develop.
• Provides regular updates and reports to Senior Leadership for areas with improvement and partners with operational leaders to develop and implement action plans to address any issues.

Requirements

• Education – Preferred Bachelor’s degree in education, healthcare, or related field. Or four (4) years of relevant experience in adult education or instructional design, including experience in planning and developing learning objectives and course materials, in lieu of Bachelor's degree.
• Experience – Required Supervisory level or prior training experience and a record of strong leadership skills. Prior experience streamlining processes in one or more revenue cycle departments and a track record for encouraging team members to identify and implement process improvements that increase efficiency and revenue. Deep understanding of revenue cycle workflows and best practice for analysis of staff performance and compliance. Experience creating training materials and creating eLearning classes as a plus.
• Skills – Required Show attention to detail and approach difficult situations with a can-do attitude. Ability to approach old problems with creativity and develop new approaches to resolve. Analytical problem-solving: ability to diagnose whether an issue is rooted in knowledge, process, system, or vendor performance — and act accordingly. Exceptional written and verbal communication skills, including the ability to present findings and recommendations to senior leadership. Strong curriculum development and instructional design capability. Detail-oriented, highly organized, and capable of managing multiple concurrent projects in a fast-paced environment. Proficiency in MS Office Suite (Excel, PowerPoint, Word), including data analysis and reporting. Demonstrated ability to coach and mentor staff through operational and technological change with empathy and accountability. Strong professional relationship-building skills across interdisciplinary teams and external partners.

Qualifications

• Knowledge of healthcare industry/ insurance issues (insurance verification, service authorization) and medical terminology.

Skills

• Show attention to detail and approach difficult situations with a can-do attitude.
• Ability to approach old problems with creativity and develop new approaches to resolve.
• Analytical problem-solving: ability to diagnose whether an issue is rooted in knowledge, process, system, or vendor performance — and act accordingly.
• Exceptional written and verbal communication skills, including the ability to present findings and recommendations to senior leadership.
• Strong curriculum development and instructional design capability.
• Detail-oriented, highly organized, and capable of managing multiple concurrent projects in a fast-paced environment.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word), including data analysis and reporting.
• Demonstrated ability to coach and mentor staff through operational and technological change with empathy and accountability.
• Strong professional relationship-building skills across interdisciplinary teams and external partners.

Benefits

Emp Status Regular Full time
Compensation Range The base pay scale for this position is $72,000.00 - $109,500.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.