Training and Benefits Specialist

About the role

Job Type: Full-time. Reports to: Director of Human Resources. Department: Human Resources. Position: Full-Time. FLSA Status: Nonexempt (Hourly). Location: Greenway Headquarters, Boone, NC. Travel: Periodic travel to HCCH sites. Supervises: None.

Timekeeping: The employee must accurately record all hours worked. Overtime requires advance approval when practicable; all hours worked will be paid in accordance with applicable law.

Our mission is to deliver quality, culturally sensitive, whole person care, regardless of ability to pay. We work with community partners to strengthen health in the regions we serve.

Role Summary: The Training and Benefits Specialist coordinates HCCHs employee training, benefits, and PTO administration activities. The role facilitates approved training, maintains the learning management system, supports new-hire and ongoing education, and administers established employee benefit and PTO processes. The Specialist works closely with Human Resources and Quality Improvement/ Risk Management team to monitor required training, and support timely completion in support of FTCA compliance and deeming requirements. The position maintains complete and accurate training records and provides documentation and reports needed for audits, FTCA deeming activities, compliance reviews, and organizational reporting. This position also works closely with managers, employees, Information Technology, Finance, benefit vendors, brokers, and other partners. The Specialist follows established procedures, provides timely service, and promptly escalates policy interpretations, exceptions, corrective-action matters, and decisions outside the positions assigned authority.

Winning in This Role Means: Employees and managers receive accurate, timely, professional, and courteous support regarding training and benefits. Required training assignments, reminders, completions, and records are maintained accurately and on schedule. Benefit enrollments, qualifying life-event changes, PTO adjustments, employee communications, and related system records are processed accurately, with appropriate documentation and authorization, and within required deadlines. Questions requiring policy interpretation, exceptions, corrective action, or leadership decisions are escalated promptly to the Director of Human Resources. Training and benefit information is handled with discretion, confidentiality, and attention to compliance requirements. The employee works collaboratively with HR colleagues, managers, staff, leaders, vendors, and partner departments and responds constructively to coaching and supervisory direction. Multiple priorities are organized effectively, risks and deadlines are communicated early, and commitments are followed through to completion. HCCH is represented with professionalism, diplomacy, consistency, and a service-oriented mindset.

Responsibilities

Training Coordination

• Maintain the annual training calendar in collaboration with the QI/RM team for required organizational, regulatory, compliance, and department-specific training activities.
• Administer the learning management system (currently MedTrainer), including employee assignments, user records, due dates, reminders, completion tracking, and