Trainer, Park Operations

About the Role

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). Join us as an Ambassador and play an important part in our incredible team, helping bring joy, excitement, and lasting memories to people from around the world.

Responsibilities

• Conduct necessary department training, including in-classroom, area, and job-specific training.
• Ensure completion of training materials and paperwork for ambassador and department records.
• Conduct and maintain ambassador audits for records.
• Communicate with leadership regarding ambassador progress, performance, and additional training needs.
• Provide ongoing coaching and retraining opportunities through positive reinforcement.
• Assist operations throughout the park, maintaining quality and cleanliness.
• Work as part of a team to increase productivity, exercise safe work habits, and provide excellent guest service.
• Adhere to grooming standards and maintain professional behavior.

Requirements

• Effective verbal and written communication skills, including comfort speaking in front of groups.
• Ability to create and maintain a cooperative team environment and establish positive behaviors.
• Work effectively in a diverse environment to meet guest and ambassador expectations.
• Organize resources, establish priorities, and monitor multiple projects.
• Ability to walk and stand for long periods in extreme weather conditions.
• Willingness to work a flexible schedule, including weekdays, weekends, evenings, and holidays.
• Ability to work independently and as part of a team with minimal supervision.
• Complete required trainings and certifications within established timelines.
• Multitask while maintaining a positive attitude to ensure excellent guest service.
• Practice safe work habits, including use of personal protective equipment and reporting unsafe situations.
• Comply with SEA grooming guidelines and employment standards.
• Basic computer and audio/visual skills, proficient in PowerPoint and familiar with MS Office, Outlook, and Windows.

Qualifications

• High School Diploma or Equivalent.
• Minimum of six (6) months department experience required.
• Leadership experience a plus.
• Previous training, teaching, and/or presenting experience a plus.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY, OR COVERED VETERAN STATUS.