Trainer I

About the role

The Trainer I is responsible for delivering engaging and effective training experiences to internal and external end-users. This includes facilitating virtual and in-person sessions, developing high-quality training materials, and supporting customer adoption of RealPage products. The role requires strong communication and presentation skills, a proactive approach to continuous learning, and the ability to contribute to team initiatives and special projects. This remote position involves up to 50% travel and demands adaptability, technical proficiency, and a commitment to customer satisfaction.

Responsibilities

• Conduct client-facing training sessions for internal and external end-users. This can include webinars, virtual live training, in-person live training, and workshop training.
• Prepare training materials and reusable assets for shared internal use, including training scripts and facilitation guides, PowerPoint presentations, FAQ documents, tutorials, and instructional learning resources.
• Participate in special projects and team initiatives.
• Review and implement feedback from peers and managers.
• Ensure Customer Satisfaction Surveys (CSATs) meet expectations.
• Maintain up-to-date knowledge of new and existing RealPage products and features to ensure effective customer adoption and training delivery.
• Perform various ad hoc tasks and special projects as assigned, supporting team objectives and adapting to evolving business needs.
• Demonstrate mastery of assigned product certifications to support training delivery and maintain subject matter expertise.

Required Qualifications

• Bachelor's degree or a minimum of one (1) year of relevant experience.
• Strong communication and presentation skills.
• Proficiency in Microsoft Office 365 Product Suite, SnagIt, Zoom, Smartsheet.
• Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting.
• Excellent interpersonal skills and written/verbal communication skills.

Physical Demands and Working Conditions

• This is a remote position that requires the ability to work effectively from a home office environment.
• Requires the ability to travel up to 50% of the time, which may include domestic flights, driving, and extended periods away from home.
• The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools.
• Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel).
• Travel may involve varying environmental conditions, including airports, hotels, client sites, and training venues.
• Flexibility in working hours may be required to accommodate different US time zones and travel schedules.
• Must be able to adapt to changing work environments and maintain productivity while traveling.

Pay

USD $56,100.00 - USD $95,500.00 /Yr.