Trainer I

About the Role

This position is responsible for delivering service training programs across enterprise sites and remote vendor locations while supporting the development and continuous improvement of learning solutions. This role partners with training, quality, coaching, and operations teams to ensure learners are prepared to meet productivity, quality, and service expectations.

Responsibilities

• Facilitate engaging training programs at enterprise and remote vendor locations.
• Create a positive learning environment that supports knowledge retention and skill development.
• Partner with Instructional Design and Knowledge Management teams to provide input on training programs and learning solutions.
• Support the implementation and continuous improvement of training initiatives.
• Assess client training needs and align learning activities to SLA requirements.
• Help ensure productivity, quality, and compliance goals are achieved.
• Work closely with Coaching, Quality, and Operations teams during and after training.
• Support smooth transition from training to production and ongoing performance monitoring.
• Complete other related duties as assigned by management.

Requirements

• High school diploma or GED.
• 1 to 2 years of experience in a healthcare operations environment.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Bachelor’s degree or equivalent relevant experience.
• ASTD (American Society of Training & Development) certification.
• Healthcare industry knowledge.
• Claims processing experience.

Skills

• Customer focus
• Accountability
• Continuous learning mindset
• Effective communication
• Collaboration across functions

Additional Information

Travel may be required up to 30% annually, domestically.

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware.

Pay

Salary Range $56,200 - $75,285. This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement