Trainer, GSF Learning and development, GSF Learning and development

Description

Trainer – Chennai, will be an active member of the learning team in the east. The trainer will be responsible to manage L&D activities for 3P hubs/ Dark stores.

Job Responsibilities

• Own business goals and intervene by identifying knowledge gaps to be filled.
• Proactively recommend ways and support the mapped Hubs and dark stores towards meeting business goals.
• Proactively track mapped sites performance and pre-announce training interventions.
• Supervise structured learning metrics and also oversee their results for the assigned sites.
• Managing live performance metrics end to end for the assigned sites.
• Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D
• Maintaining data and analysis through reports on excel (as per business requirement)
• Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
• Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
• Identifying learning coaches & certifying them.
• Lead the individual improvement projects to enhance the business performance.
• Drive Quality & Learning metrics
• Conducting zoom & Class room sessions for the stake holders

Key Job Responsibilities

• Own business goals and intervene by identifying knowledge gaps to be filled.
• Proactively recommend ways and support the mapped Hubs and dark stores towards meeting business goals.
• Proactively track mapped sites performance and pre-announce training interventions.
• Supervise structured learning metrics and also oversee their results for the assigned sites.
• Managing live performance metrics end to end for the assigned sites.
• Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D
• Maintaining data and analysis through reports on excel (as per business requirement)
• Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
• Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
• Identifying learning coaches & certifying them.
• Lead the individual improvement projects to enhance the business performance.
• Drive Quality & Learning metrics
• Conducting zoom & Class room sessions for the stake holders

A Day in the Life

• Track the day to day learning & business metrics and plan to visit the mapped hubs for metric improvement
• Involve and engage well with mapped hub POCs
• Offer visibility on daily reporting and progress updates

Basic Qualifications

• Experience with written and verbal communication and presentation
• Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

• Experience using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs