Trainer, Food & Beverage - Coaster Coffee

About the Role

Join SeaWorld as an Ambassador Trainer and play an important part on our team, helping to bring joy, excitement, and lasting memories to guests while supporting our mission of animal care and rescue.

Responsibilities

• Conduct training for Ambassadors, including facility tours, safety training, and assigned station training.
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with Supervisors and department trainers regarding Ambassador progress and identify additional training needs.
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records.
• Provide answers to Ambassadors to achieve job proficiency.
• Assist other facilities throughout the park as needed.
• Support facility integrity by maintaining a high level of quality and cleanliness.
• Consistently practice safe work habits, including use of personal protective equipment, lifting, driving, and reporting unsafe situations.
• Demonstrate courteous and professional behavior in all work aspects with Ambassadors and guests.
• Work as part of a team to increase productivity while providing excellent guest service.
• Maintain a professional appearance that meets grooming standards.

Requirements

• Exhibit effective verbal and written communication skills; speak comfortably in front of small groups and respond effectively to questions.
• Create and maintain a cooperative team environment to establish positive behaviors and actions of Ambassadors.
• Work effectively within a diverse environment to meet and exceed guest and Ambassador expectations.
• Organize resources, establish priorities, and monitor multiple projects and assignments; results-oriented.
• Must be able to walk and stand for long periods in extreme weather conditions.
• Must be willing to work a flexible schedule, including weekdays, weekends, evenings, and holidays.
• Must be willing to work as part of a team as well as independently with little or no supervision.
• Must be able to complete all required Train-the-Trainer programs and certifications for delivery of department trainings.
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Consistently practice safe work habits, including use of personal protective equipment and reporting unsafe situations.
• Must comply with all SeaWorld grooming guidelines and employment standards.
• Must successfully complete all legal, company, and department training requirements, including passing required tests and certifications within established timelines.
• Must have basic computer and audio/visual skills and be proficient in PowerPoint; familiar with standard computer software programs (e.g., MS Office, Outlook, Windows).
• High School Diploma or equivalent required.
• Minimum of three (3) months of department experience preferred.
• Previous training, teaching, and/or presenting experience is a plus.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food and merchandise.
• Scholarship opportunities.
• Exclusive employee events and giveaways.