Trainer, End User and Operations, HRSS

Employment Type: Full time

About the role

Delivers and supports training programs to ensure end users effectively understand and apply processes and tools. Collaborates with stakeholders to develop training materials and improve user adoption. Applies knowledge of business processes and systems to support learning needs and enhance overall effectiveness.

Responsibilities

• Learning Production & Delivery
  • Design and produce learning solutions: Create high-quality learning experiences (e.g., eLearning modules, videos, virtual instructor-led training, slide decks).
  • Customize department-specific training: Tailor materials to the workflows, roles, and processes of different departments.
• Content Coordination & Management
  • Coordinate content creation with SMEs: Work with subject matter experts to gather accurate information and turn it into engaging training materials.
  • Maintain and organize learning libraries: Ensure all training materials are up-to-date and accessible via the LMS or knowledge portals.
• Technical Integration & Collaboration
  • Align learning with system functionality: Translate system changes (e.g., software upgrades, new tools) into relevant training updates for users.
  • Collaborate with IT/system administrators: Understand changes in platforms (like ERP, CRM, HRIS) to proactively develop or adjust training resources.
• End User Support & Enablement
  • Facilitate or coordinate training sessions: Conduct or support live sessions, webinars, onboarding workshops, or department-specific walkthroughs.
  • Develop “how-to” resources: Quick guides, tip sheets, and scenario-based learning assets to help users with daily tasks.
• Trinity Health Culture
  • Knows, understands, incorporates, and demonstrates Trinity Health Mission, Values, Vision, Actions, and Promise in behaviors, practices, and decisions.
• Work Focus
  • Researches, collects, and analyzes information. Identifies opportunities, develops solutions, and leads through resolution.
  • Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience.
  • Responsible for distribution of analytical reports.
• Process Focus
  • Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
  • Incorporates basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety are prioritized.
  • Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge.
• Data Management & Analysis
  • Research and compile information to support ad-hoc operational projects and initiatives.
  • Synthesize and analyze data, providing detailed summaries including graphical data presentations illustrating trends and recommending practical options or solutions while considering the impact on business strategy and supporting leadership decision-making.
  • Leverage program and operational data and measurements to define and demonstrate progress, ROI, and impacts.
  • Maintain a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures, and guidelines to ensure adherence in a manner that reflects honest, ethical, and professional behavior and safe work practices.

Requirements

• Bachelor’s degree in Communications, Instructional Design, Learning & Development, or related field, or an equivalent combination of education and experience.
• 3-5 years of experience in training delivery, instructional design, or end-user support.
• Workday training and technical expertise.

Additional Qualifications

• Process Mapping & Modeling: Microsoft Visio
• Data & Analytics: Excel, Tableau
• Microsoft Teams, SharePoint, Confluence
• LMS platforms, instructional design tools (Articulate 360, Adobe Captivate, iSpring Suite)
• Multimedia tools (e.g., PowerPoint, SundaySky, video editing software).
• Project Management: Jira, Smartsheet, Trello

Physical & Mental Requirements

• General Summary
  • Exposure to conditions which may be considered unpleasant to sight, touch, sound, and/or smell: Occasional
  • Exposure to fumes, odors, dusts, mists, and gases, biohazards/hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.): Occasional
  • Exposure to or subject to noise, infectious waste, diseases, and conditions: Occasional
  • Exposure to interruptions, shifting priorities, and stressful situations: Frequent
  • Ability to follow tasks through to completion, understand and relate to complex ideas/concepts, remember multiple tasks and regimens over long periods of time, and work on concurrent tasks/projects: Frequent
  • Ability to read small print, hear sounds and voice/speech patterns, give/receive instructions and other verbal communications (in-person and/or over the phone/computer/device/equipment assigned) with some background noise: Frequent
  • Perform manual dexterity activities and/or grasping/handling: Frequent
  • Ability to climb, kneel, crouch, and/or operate foot controls: Occasional
  • Use a computer/other technology: Frequent
  • Sit with the ability to vary/adjust physical position or activity: Frequent
  • Maintain a safe working environment and use available personal protective equipment (PPE): Continuous
  • Comply with applicable Code of Conduct, policies, procedures, and guidelines: Continuous
  • Ability to provide assistance in the event of an emergency: Occasional
• Direct Healthcare Services
  • Perform activities that require standing/walking with the ability to vary/adjust physical position or activity: Frequent
  • Lift a maximum of 30 pounds unassisted: Occasional
  • Use upper and lower extremities, engage in bending/stooping/reaching and pushing/pulling: Occasional
  • Work indoors (subject to travel requirements) under temperature-controlled and well-lit conditions: Continuous
  • Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal and external environmental conditions: Continuous
  • Perform work that involves physical efforts (e.g., transporting, moving, positioning, and/or ambulating patients): Occasional
• Indirect Healthcare / Support Services
  • Perform activities that require standing/walking with the ability to vary/adjust physical position or activity: Frequent
  • Lift a maximum of 30 pounds unassisted: Occasional
  • Experience of long periods of walking/standing/stooping/bending/pulling and/or pushing: Occasional
  • Encounter a clinical/patient-facing/hands-on interactive work environment: Occasional
  • Work indoors (subject to travel requirements) under temperature-controlled and well-lit conditions: Continuous
  • Work outdoors with variable external environmental conditions: Occasional

Pay

Hourly pay ranges: $31.88 - $47.82