Trainer - Call Center (Temporary, Remote)

Requirements

The Trainer I position will be primarily responsible for delivering the training program to various level employees and providing support of training resources for Customer Service Representatives (CSR). This is a seasonal, remote (work at home) position. Duration of this position is approximately 6-8 weeks and must be available to work from September to December*. You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required— you will work 1 hour of Overtime (OT) on Mondays during production and another day in December.

• Opportunities may arise for volunteer OT
• You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
• Please note equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net).
• Minimum 5mpbs upload speed.
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router.
• Private work area and adequate power source

Essential Duties and Responsibilities

• Provide feedback regarding the design, development and distribution of training programs and materials as needed.
• Congduct, plan, and coordinate training to a variety of audiences.
• Cookordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.
• Support the design, development, and distribution of the OPM training programs and materials.
• Cookduct, plan, and coordinate the OPM training to a variety of audiences.
• Cookordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.
• Take escalation calls from CSR I and CSR II’s to provide OPM customer resolution

Minimum Requirements

• A high school diploma or equivalent required; a bachelor’s degree preferred.
• Three years of leadership and/or training experience required. May have additional training or education in area of specialization.
• A bachelor's degree preferred with 1-3 years of experience
• A bachelor's degree preferred with 1-3 years of experience
• Must be a U.S. Citizen

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.

Pay

Minimum Salary: $17.75
Maximum Salary: $26.42