Call Center Trainer
MV Transportation · Kent, WA · 2 mo ago
Education$32–$32.47/hrFull-time
Responsibilities
- Supervise Call Center staff
- Set positive example to all employees by providing consistent support and positive leadership
- Quality customer service
- Aid in the resolution of customer complaints or inquiries from clients or senior management
- Aid in identifying training needs
- Maintain quality by monitoring random calls
- Minimize errors and track performance
Qualifications
- Two (2) years supervisory experience
- Experience with Trapeze a must
- Highly organized with the ability to handle multiple projects simultaneously
- Excellent customer service skills
- Works effectively with fellow employees and has strong leadership characteristics
- Recruits and develops staff to deliver reliable service product
- Proficient in Microsoft Office software
- Able to work a varied schedule
- Has the ability to supervise with a "Safety First" attitude
Pay
Starting Pay Rate: $32 - $32.47/hour
Benefits
- PPO Medical
- Medical HSA
- Prescription
- Dental
- Vision (spouse and dependent children)
- Telemedicine
- FSA
- Life
- AD&D
- Group Accident
- LTD
- STD
- EAP
- Critical Illness
- Hospital Indemnity
- Substance Abuse Professionals programming
- 401k
- Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
- Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
- Paid Holidays: 8 paid holidays
- More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
- Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)