Trainer

Primary Responsibilities

• Conducts teller training for newly hired Retail employees; creates scheduling and delivery of follow up training for new hires & conducts observation and follow up training on an on-going basis.
• Reviews and evaluates existing Retail training programs; suggests enhancements and modifications to improve engagement, learning, and retention or to meet the changing needs of the organization or the industry.
• Participates in discussions with Retail management regarding training related activities including content management and delivery of Teller Certification program.
• Develops and manages employee development tools for all Retail branch employees.
• Ensures that training materials and programs are current, accurate, and effective.
• Works with the Division Operations Officer on operational, procedural and system changes.
• Keeps current on new products, system upgrades and changes and incorporates into training programs.
• Conducts required and recommended training sessions as needed.
• Assists the Training Manager on all training initiatives for Retail employees including conducting training sessions as needed.
• Manages the bank-wide compliance training database and reporting; Creates, maintains, and monitors user training assignments in the compliance training system.
• Works with HR leadership on selection and scheduling of all soft and hard skills training course offerings including surveying participants and management, coordination of sessions, gathering feedback and providing insight.
• Coordinates enrollment, reporting and record keeping for Center for Financial Training (CFT) courses.
• Maintains the training calendar and tracks and reports on all employee training and other development programs.
• Participates in Branch Manager meetings.

NMLS & Compliance Training Administration

• Ensures all residential mortgage loan originators employed by the Bank are properly registered under the SAFE Mortgage Licensing Act.
• Oversees the collection, verification, and submission of required registration information, maintains compliance records, and coordinates with state and federal regulators.
• Tracks information for SAFE Act Audit.
• Maintains training records in the Bank’s compliance training platform including creating and assigning applicable compliance courses to employees, monitoring completion, and reporting.

Teller Recruitment And Staffing

• Pre-screens candidates for all Teller positions.
• Schedules and conducts interviews and makes final candidate selection for branch teller position.
• Collaborates with other HR team members on onboarding details.
• Performs other duties as assigned.

Requirements/Qualifications

• 5+ years as a Trainer, Training Administrator, or Educator.
• Bachelor’s Degree in Communications or a related field a plus; Corporate Trainer Certification a plus.
• Exceptional interpersonal, organizational, presentation and communication skills required.
• Experience with Banking operations systems required; proficiency with Insight system a plus.
• Superior program facilitation and delivery both in person and virtually.
• Thorough knowledge of training methodology and techniques including instructional design and principles of adult learning.
• Thorough knowledge of banking, branch, and call center operations, products and services; including transaction processing, branch computer systems, compliance regulations, procedures and policies.
• Must be technologically astute with proficiency in MS Office/Office 365 application suite (Word, Excel, Outlook, PowerPoint).
• Ability to multi-task and adapt to changing priorities is critical.
• Must have proven ability to manage and maintain confidential information.
• Proven ability to collaborate with strong attention to detail and ability to meet deadlines.
• Ability to travel between all branch offices on a consistent basis; Reliable personal transportation needed.

Salary commensurate with experience. Wage Range: $68,100 to $86,000.