Trainer

Key Responsibilities

• Deliver in-person and online training sessions for program applications using approved instructional methods and presentation techniques.
• Cook conduct training for users in classroom, virtual, and team-based environments, ensuring information is presented clearly to beginner and mid-level audiences.
• Evaluate training effectiveness through quizzes, surveys, user feedback, and related analysis activities.
• Set up and connect mobile classroom environments and coordinate with onsite personnel to resolve basic network and connectivity issues.
• Provide input on the development and update of lesson plans, curriculum, SOPs, learning objectives, user guides, instructor guides, handouts, and practical exercises.
• Gather information from application functional analysts, application owners, and subject matter experts to recommend updates to training materials and learning content.
• Attend customer-requested conferences and support all related logistics, including gathering, shipping, maintaining, and returning booth materials and equipment.
• Represent program applications at conference events by discussing system capabilities and benefits with current users and prospective customers.
• Make minor edits and revisions to documentation and training materials based on reviews from subject matter experts, writers, and team members.
• Audit quick to short-notice customer requests, changing training environments, software malfunctions, lack of internet access, and other delivery challenges.
• Prepare expense authorizations before travel and complete expense reports upon return.

Required Qualifications

• A high school diploma or GED.
• 0 to 2 years of experience as a teacher, trainer, or help desk professional supporting a technical project.
• Equivalent combination of education and relevant experience may be considered.
• Strong ability to communicate technical and non-technical information effectively to beginner, experienced, and expert users.
• Superior written, verbal, listening, and presentation skills.
• Ability to work effectively as part of a team of trainers and support completion of documentation, reports, and training deliverables.
• Strong attention to detail and ability to keep training events on schedule.
• Strong organizational and interpersonal skills.
• Ability to adjust priorities, multi-task effectively, and respond to changing customer needs.
• Ability to learn new applications quickly with minimal training.

Preferred Qualifications

• Experience delivering training for technical applications in a government, defense, military, or healthcare environment.
• Familiarity with adult learning principles and user-focused training delivery methods.
• Experience supporting conference events, mobile classrooms, or field-based training activities.
• Experience developing or revising instructional materials and training documentation.
• Knowledge of Army operations or prior experience in a military healthcare setting.
• Experience using Adobe Connect, Adobe Acrobat Pro, and related virtual training or documentation tools.
• Exposure to gathering user feedback and collaborating with functional analysts or subject matter experts to improve training content.