Traffic Monitoring Operator

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About the role

AECOM has an immediate need for a Traffic Monitoring Operator to work onsite at the PennDOT facility located in Harrisburg, PA. Traffic Monitoring Operators execute their responsibilities from a Traffic Management Center (TMC), located in Harrisburg, PA. The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders. Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets.

Responsibilities

• Managing and logging traffic incidents in an advanced transportation management system software
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner
• Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status
• Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes
• Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination

Work Conditions

• May be subject to short or no-notice work assignments during emergency events
• 100% onsite at Traffic Control Center in a controlled, indoor environment with dimmed lighting
• Rotating shift schedule to include morning, afternoons, evenings, overnights, weekends and holidays
• Significant periods of sitting, CCTV camera viewing, and data entry
• Heavy volume of telephone, radio and computer usage
• Closely supervised shift schedule; monitored performance with routine evaluation

Requirements

• High School Diploma or GED
• US Citizenship is required due to the nature of the projects
• Valid U.S Driver’s License required to visit project sites, clients, and other AECOM offices
• As a condition of employment, selected candidate must pass a Motor Vehicle Records review

Qualifications

• Associates Degree preferred
• Prior experience working in a fast paced, technology infused, environment

Pay

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $22 to $26.67 per hour.

Benefits

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include:

• Medical, dental, vision, life, AD&D, disability benefits
• Paid time off, leaves of absences
• Voluntary benefits, perks, flexible work options, well-being resources
• Employee assistance program, business travel insurance, service recognition awards
• Retirement savings plan, and employee stock purchase plan