Traffic Director - Fort Worth Stockyards

About the role

The Event Traffic Director (non‑driving) is responsible for delivering exceptional customer service by guiding vehicles safely and efficiently at major sports arenas and music venues. Working outdoors in a fast‑paced, team‑oriented environment, this role ensures smooth guest arrivals and departures while creating a positive and welcoming experience for all attendees.

Responsibilities

• Punctuality and appearance: Arrive on time in a clean, complete uniform with proper grooming; keep the work area clean and organized.
• Vehicle damage survey: Complete a vehicle damage survey and accurately record the parking location on each claim ticket.
• Vehicle direction: Safely and efficiently direct vehicles to designated parking spots to maintain an organized flow of traffic.
• Timekeeping and attendance: Follow attendance and timekeeping procedures, clock in/out for shifts and breaks, and accurately report tips in compliance with company guidelines.
• Staff meetings and training: Attend all required staff meetings and complete training modules within designated timeframes.
• Equipment and supplies: Use and maintain necessary equipment and supplies, ensuring they are in good working condition.
• Work environment: Contribute to a positive, collaborative team atmosphere.
• Guest communication and service: Maintain high‑level communication and service with guests and clients, exceeding their needs with professionalism.
• Anticipating and resolving issues: Proactively anticipate guest needs and promptly resolve any concerns.
• Safety practices: Adhere to personal and vehicle safety precautions at all times.
• Additional responsibilities: Perform other tasks as needed to support operational and financial goals and remain flexible to changing business needs.

Qualifications

• Education/experience: High school diploma or GED required; customer service experience preferred; a customer‑service attitude and helpful demeanor are mandatory.
• Certificates and licenses: Valid driver’s license and reliable transportation; acceptable motor vehicle record (no more than three moving violations in three years); pass and maintain a clean background check. No special certifications required.
• Knowledge, skills, and abilities: Ability to follow company policies, adapt to changing work environments, manage competing demands, demonstrate dependability, and adhere to safety procedures.

Work environment

The role involves collaboration with teams, vendors, and clients both on‑site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities.

• Extended periods of standing and walking; ability to lift moderate weights.
• Vision requirements: close, distance, peripheral, depth perception, and focus adjustments.
• Use of personal cell phone for work‑related communication; reimbursement follows company policy.

Compensation and benefits

PMC is committed to pay transparency and equity, allowing open dialogue on compensation.

• Health benefits – medical, vision, and dental insurance (upon eligibility)
• 401(k) plan (upon eligibility)
• Supplemental insurance – life insurance and critical illness coverage
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military‑friendly employer

Schedule and employment type

• Full‑time / part‑time positions
• Non‑exempt (hourly) – eligible for overtime pay under the FLSA
• At‑will employment with a 120‑day introductory period