Traffic Controller/Cleveland Clinic-Crile Building

About Towne

Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

About the role

The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas while providing exceptional hospitality services. The role includes issuing valet parking tickets to patients/guests in accordance with mystery shop standards, upholding site management’s parking policies and procedures, and parking and retrieving guest vehicles in a prompt yet safe manner. The Traffic Coordinator also assists guests with luggage, including delivery and pickup during arrival and departure.

Responsibilities

• Direct vehicular traffic while providing attentive, friendly service to all patients/guests.
• Assist the marketing department with targeted marketing efforts.
• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers.
• Acknowledge and greet guests immediately, using their last name when appropriate.
• Maintain composure and accuracy under pressure; use proper Towne Park phone etiquette.
• Assist guests with directions and other inquiries; stand while serving guests.
• Provide information about the surrounding area and main attractions as needed; protect guest confidentiality in accordance with HIPAA requirements.
• Collect data in accordance with parking operations, if applicable.
• Obtain information about daily events and applicable rates; maintain claim checks and guest folio archives.
• Run to park and retrieve vehicles; drive slowly and cautiously.

Qualifications

• High school diploma or general education degree (GED).
• Must be at least 18 years of age.
• One to three months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small group settings.
• Ability to perform basic math operations (addition, subtraction, multiplication, division) using units of American money, weight, volume, and distance; understand 24-hour and military time systems; understand applicable rates.
• Customer service experience preferred.
• Register/computer experience preferred.
• Must be able to drive manual transmission and perform parallel parking.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit or stand for extended periods; may be required to run, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Exerting up to 50 pounds of force occasionally, up to 25 pounds frequently, and greater than 10 pounds constantly to move objects.
• Work primarily outdoors for extended periods, including the entire duration of the shift; subject to environmental conditions such as extreme heat and cold.
• Travel of up to 5% may be required.

Pay

The hourly base pay range for this position is $15–$17 per hour.

Schedule

7:00 AM–3:30 PM, Monday through Friday; no weekends required.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401(k) retirement savings plan

Eligibility requirements depend on job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to specific plan or program terms. Seasonal and temporary roles are not eligible for the benefits outlined above.